Conversational UI – which is the industry's first packaged set of user interface components built specifically for chatbots - will be available as part our Telerik UI for ASP.NET AJAX, ASP.NET MVC, ASP.NET Core, WinForms, WPF and Xamarin products, and our Kendo UI for jQuery, Angular, Vue, React, PHP and JSP libraries.
There are three major reasons why chatbots aren't widely adopted yet.
First, many chatbots are using decision trees and state workflows. Once the end user gets outside of the decision tree, the chatbot gets blocked rather than using Natural Language Processing with properly trained intents and entities to understand and meet the end user needs.
Second, the interaction with chatbots is currently not very intuitive and user-friendly and often takes more time, rather than saving time. Imagine you want to book a trip and you are asked to enter the date of the trip you desire – are you entering number, words, in what format, etc.
Third, for the developer, it is practically impossible to easily create a visually appealing and intuitive UI that plugs into chatbot conversations in web, mobile and desktop applications with the toolsets available on the market today. This is where Conversational UI helps!
Proper visual guidance lets the developer help the user navigate the conversation more effectively. Visual elements that come with Conversational UI like suggested actions, calendars, pickers and cards are essential not just to the look and feel of the chatbot, but they contribute holistically to the natural flow of the conversation. This in turn provides a better overall experience for the end user and increases engagement, and by saving time it means a more productive development cycle for the developer when it comes to NLP and the bots conversational intelligence.
Check out some of the benefits and capabilities of the tools:
Consistent Design Experience. Conversational UI lets developers give their chatbots the same look and feel as any other web, mobile or desktop application, leveraging highly-customizable components. By integrating your bot stylistically into your application, you are able to maintain the same branding and user experience from the main application to the bot interaction.
Natural Conversation Flow. Achieving quality human-computer interaction is a challenge as developers need to account for unexpected scenarios, ambiguities and standard human behaviors. When coupled with the inability to capture the right visual cues, the conversation a user has with a bot can become ineffective quickly—leading to disengagement with the bot and customer dissatisfaction. With Conversational UI developers can deliver a visually appealing experience that enables and enhances the natural conversation flow between chatbot and users.
If you are interested in learning more about Conversational UI or chatbots in general, make sure to visit our Conversational UI homepage. We have information about the tools as well as links to resources – like our Anatomy of a Chatbot blog post or our Designing a Conversational Chatbot Experience webinar.
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On Wednesday, May 30 at 11:30 a.m. ET and Thursday, May 31 at 11:30 a.m. ET we will host live webinars from ProgressNEXT. These webinars will cover Telerik (May 30) and Kendo UI (May 31) release updates and will both highlight Conversational UI. We hope you can join us at the conference in person, or sign up online at the links below:
Sara Faatz leads the Telerik and Kendo UI developer relations team at Progress. She has spent the majority of her career in the developer space building community, producing events, creating marketing programs, and more. When she's not working, she likes diving with sharks, running, and watching hockey.
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