Progressive autonomy for agents works the same as delegating a presentation to a 20-year-old new hire. But full autonomy on day one is maybe not a great idea.
Agents operate subsurface. Humans work at surface level. Agent-first is real, but we optimized for use long enough. Now it’s time to optimize for service.
When people interact with AI capabilities in a product, chat is only one surface option, and it’s not always the right choice. Let’s explore other options.