Most users won’t integrate what they can’t see and understand. If the AI applications we build are going to become part of their daily lives, users need transparency.
The more insights we can give our users about what our software is doing and what they can expect to happen next, the more comfortable they will feel engaging with our AI features.
UX is how we bridge the gap between what we intended when we built our AI application and what the user actually … well, experiences. After all, it doesn’t really matter what our software can do if our users hate using it so much that they avoid it at all costs.