Agents operate subsurface. Humans work at surface level. Agent-first is real, but we optimized for use long enough. Now it’s time to optimize for service.
When people interact with AI capabilities in a product, chat is only one surface option, and it’s not always the right choice. Let’s explore other options.
Building with agents feels like farming badly. The agentic workflow isn’t broken. I’m leading something I don’t understand yet, and that’s a leadership problem.