Agents operate subsurface. Humans work at surface level. Agent-first is real, but we optimized for use long enough. Now it’s time to optimize for service.
When people interact with AI capabilities in a product, chat is only one surface option, and it’s not always the right choice. Let’s explore other options.
Most users won’t integrate what they can’t see and understand. If the AI applications we build are going to become part of their daily lives, users need transparency.