Unfortunately without a local repro it is impossible to say why installing the certificate doesn't work in your case. Can you please provide us with direct access to your application? If it is not possible to grant us access to your application, please take a Fiddler trace and attach it to a support ticket in a zip file. If you are unfamiliar with how to do that please refer to this short video
. You can download the Fiddler application from here
. A Jing video
demonstrating the issue may also help us to better understand what is happening. If you feel any of this information is sensitive, you can submit a support ticket which is confidential, unlike this forum. Thank you for providing the information we need to best assist you.
All the best,
the Telerik team
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