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unable to register to test studio web portal

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Raja
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Raja asked on 17 Jun 2013, 06:12 AM
Hi,
 I am trying to register to test studio web portal to try out test studio for iOS. I did get an activation email, however when I try to activate using the link, I am getting 
  • The provided verification code was invalid for the given email address.

Please let me know what am I missing.

Thanks
-Raja

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Ivaylo
Telerik team
answered on 19 Jun 2013, 07:57 AM
Hello Raja,

It is not necessary to register, you should be able to login in the Web portal (click here) using your existing account with telerik.

Please give it a try.

Regards,
Ivaylo
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Raja
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answered on 19 Jun 2013, 08:37 AM
HI Ivaylo,
  Thanks for your response. Sorry, It did not work. The account that I use to get into www.telerik.com is not working on my.teststudio.com.



Thanks
-Raja
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Ivaylo
Telerik team
answered on 19 Jun 2013, 10:49 AM
Hello Raja,

Is your password for the telerik account contain any special characters (i.e. #,$,% etc.)? If yes we have a known issue about that and the workaround will be to temporarily change the password so no special characters are contained, try to log in then. If you succeed, you can then revert to your original password.

Please let me know if that works for you.

Regards,
Ivaylo
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Raja
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answered on 19 Jun 2013, 12:34 PM
Hi,
 Yes. That seems to be the issue. I changed the password without special characters and I am able to get in to web portal.

Thanks
-Raja
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Ivaylo
Telerik team
answered on 19 Jun 2013, 01:21 PM
Hello Raja,

I am glad to hear you have been able to solve the issue with the portal.

Should you have any additional questions please let me know.

Regards,
Ivaylo
Telerik
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