I might be able to solve it in a GoToMeeting. It depends on the exact root cause of the problem. At a minimum I can localize where the problem is. We generally reserve those for last resort (when other methods do not work out) because they are relatively expensive in terms of our time required to set it up and conduct the meeting.
Can we do later today at 3pm Central?
1. Please join my meeting, Tuesday, August 19, 2014 at 3:00 PM Central Daylight Time.
2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.
Dial +1 (646) 749-3122
Access Code: 141-364-141
Audio PIN: Shown after joining the meeting
Meeting ID: 141-364-141