Recording Issue

4 posts, 0 answers
  1. Vimala
    Vimala avatar
    6 posts
    Member since:
    Oct 2018

    Posted 12 Oct 2018 Link to this post

    Hi,

        I am facing issue while recording scripts , when i start recording and type anything it's taking time to type and to record the steps in chrome browser.

    Can you suggest me how to solve this issue?

     

    Thanks 

    Vimala Padakanti

  2. Elena
    Admin
    Elena avatar
    1112 posts

    Posted 16 Oct 2018 Link to this post

    Hello Vimala,

    Thank you for contacting us. 

    There are few additional details I would like to ask for. Please let me know which is the version of Test Studio you currently use? 

    Then, I would like to know if you are facing the same misbehavior against the other recording browsers - IE and Firefox? If this concerns only Chrome, please let me know its version and which is the Test Studio extension installed? Is the Chrome browser calibrated

    Next thing you could verify if the recording process is working as expected, is to record a test against a public accessible page like www.google.com, for example. If it turns out the issue is related to specific page you are testing, will it be possible to allow us access to it? 

    I am looking forward to hearing back from you. 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
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  3. Vimala
    Vimala avatar
    6 posts
    Member since:
    Oct 2018

    Posted 17 Oct 2018 in reply to Elena Link to this post

    Hi Elena Tsvetkova,
    Thank you for your response and here comes the details you asked for. 
    The version of Test Studio currently in use?  Telerik version - 2016.2.630.0
    Then, I would like to know if you are facing the same misbehavior against the other recording browsers - IE and Firefox? Only with Chrome
    If this concerns only Chrome, please let me know its version and which is the Test Studio extension installed?
    Chrome - Version - Version 70.0.3538.67 (Official Build) (64-bit)
    Extensions in my chrome
    Test Studio Chrome Recorder Extension - Version - 2017.2.823.0
    Test Studio & Testing Framework Tests Chrome Execution Extension - Version - 2017.2.823.0
    Is the Chrome browser calibrated? Yes Calibrated
    Next thing you could verify if the recording process is working as expected, is to record a test against a public accessible page like www.google.com, for example. If it turns out the issue is related to specific page you are testing, will it be possible to allow us access to it? 
    I am facing the issue even with public pages.
    Please respond me as soon as possible.
    Thanks & Regards
    Vimala Padakanti. 
  4. Elena
    Admin
    Elena avatar
    1112 posts

    Posted 19 Oct 2018 Link to this post

    Hello Vimala,

    Thank you for getting back to me. 

    The version of Test Studio you are using dates back more than two years ago and it is compatible with the two separate extensions for Chrome - Execution and Recorder. These extensions, though, are compatible with Chrome version prior 60. You can read further details about the Chrome extensions in Test Studio here

    Having said the above, I can suggest two possible options for resolving the issue:
    1. Downgrade Chrome and download the corresponding extensions for the version of Test Studio.
    2. The other option, which supports the latest browser version, is to upgrade Test Studio and download the single extension compatible with the latest releases of Test Studio. 

    You will find all download links for our Chrome extensions in the above mentioned article.

    In case of any further questions or concerns, please do let us know.

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
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