missing browser extensions (Google Chrome Version 58.0.3029.110 (64-bit))

23 posts, 0 answers
  1. Dmitry
    Dmitry avatar
    5 posts
    Member since:
    Dec 2016

    Posted 23 May 2017 Link to this post

    When I am running tests (quick execution or testlists), occasionally Chrome says that one or more browser extensions are missing (the screenshot is attached). I installed all the extensions needed initially and this problem occurs 1/5 runs in total. It just happens. Randomly. I tried to disable->enable the extensions, tried to reinstall them, cleaned browser's cache, I did the same manipulations on both my virtual and physical machines. Test Studio's version is 2017.1.2017.0.
    What's also interesting - it didn't occur before within the same project, I assume I started seeing this problem with the latest Test Studio version.
    Nothing helped.

    Any ideas how to fix this?

    Thank you in advance.

  2. Elena
    Admin
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    1102 posts

    Posted 26 May 2017 Link to this post

    Hi Dmitry,

    Thank you for the detailed description shared. 

    The issue you occasionally observe is also reported by other customers recently. Unfortunately we are still not able to reproduce that on our end but will try to identify the root cause and implement a fix. Here is a public item in our feedback portal which you could follow for details on the progress of the investigation. 

    Thanks for your understanding! 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  3. Dmitry
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    Dec 2016

    Posted 26 May 2017 in reply to Elena Link to this post

    May be I could help somehow, providing some data, logs, you can contact if it helps
  4. Matthias
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    16 posts
    Member since:
    Jan 2017

    Posted 31 May 2017 Link to this post

    We had and still have the same problem!! Now nearly no execution with Chrome works correctly. The updated version of Test Studio was no help at all.

    This is an absolute basic function of a test automation and a deal breaker.

  5. Elena
    Admin
    Elena avatar
    1102 posts

    Posted 31 May 2017 Link to this post

    Hello Dmitry, 

    Thank you for your cooperation. Could you please upgrade to the latest official release issued yesterday and give it a try. In case the issue still persist do not hesitate to contact me again! 

    @Matthias: Thank you for your feedback. Since there is an ongoing support ticket under your account I will continue the communication relating your case in it. Thank you! 

    Thanks! 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  6. Sam
    Sam avatar
    8 posts
    Member since:
    Jul 2015

    Posted 31 May 2017 Link to this post

    Matthias isn't the only one having this problem so please post solutions back to this tread if possible.

    We didn't have issues with chrome before the latest update. Now we're randomly getting the "missing extensions" message.

  7. Matthias
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    16 posts
    Member since:
    Jan 2017

    Posted 31 May 2017 Link to this post

    Sam is right.

    This is such a major issue. For one week it is impossible for us to work with telerik (chrome is needed). So we have no testing for our application. Worst-case possible.

     

    Some weeks ago only some of the tests failed with chrome (10%?, still too much). But this week something changed (we changed nothing). More than 50% of all test cases fail with chrome. The update of today changed nearly nothing (now only one of two extensions is "missing"). What is even more annoying: When i click on the localhost-url and press enter, the site (missing extensions) reloads and the test starts. So it seems like a really really small technical problem with drastic consequences.

  8. Dmitry
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    Dec 2016

    Posted 31 May 2017 in reply to Elena Link to this post

    Hello, Elena!

    Unfortunately, the update hasn't helped, and as Matthias has described, now only one extension is said to need to be installed, a screenshot is attached.

  9. Aaron
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    58 posts
    Member since:
    May 2016

    Posted 01 Jun 2017 Link to this post

    I can also confirm that I'm receiving the same issue Dmitry is having. Most of the time when executing Chrome, that is the window I'm being given. 

    Refreshing the page does continue on and load the test properly, but for obvious reasons that is extremely inconvenient.

  10. Elena
    Admin
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    1102 posts

    Posted 01 Jun 2017 Link to this post

    Hello guys,

    Thank you all for the valuable feedback! We are trying to identify the root cause for that behavior and to provide a fix for it. The main obstacle for us is that we could not reproduce the issue on our end to thoroughly investigate it. 

    Therefore I would like to kindly ask for your assistance. Please double check all extensions enabled in Chrome and try to disable them leaving the Progress Execution and Recorder extensions only. If it turns out that this solves the issue please try to identify which could be the problem extension enabling them one by one.

    I am looking forward to hearing your feedback on that topic. I appreciate your cooperation in advance! Thank you!

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  11. Sam
    Sam avatar
    8 posts
    Member since:
    Jul 2015

    Posted 01 Jun 2017 in reply to Elena Link to this post

    I had already tried that and the problem still persists. I've now taken the additional step of deleting all extensions other than the two Progress ones to see if that makes a difference. 
  12. Matthias
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    Jan 2017

    Posted 01 Jun 2017 Link to this post

    Already checked before. No change.

     

    Local PC -> no problems with chrome

    All VMs -> problems

     

    Did you try it on a VM with only chrome, Test Studio and a Run-Time installed?

     

     

  13. Elena
    Admin
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    1102 posts

    Posted 01 Jun 2017 Link to this post

    Hello guys,

    I really appreciate your continuous cooperation on this case! 

    We have investigated the issue and found a solution for it. It seems that the inconsistent behavior is based on the OS in use and the way how Chrome loads. As of now we have identified that it concerns Windows 7 machines.
    The fix is implemented in the Execution extension and is already published in the Google store. Please double check if it is updated for you as well (the publish may be delayed depending on your location) - the new version of execution extension is 2017.2.530.1. Then give a try to the test list execution again. 

    Please share your observations and let me know if there are still any issues. I am looking forward to hearing from you all! 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  14. Elena
    Admin
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    1102 posts

    Posted 01 Jun 2017 Link to this post

    Hello,

    Sorry for the mistake - the version of extension is 2017.2.529.1. The difference from the previous version is the last digit only. 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  15. Sam
    Sam avatar
    8 posts
    Member since:
    Jul 2015

    Posted 01 Jun 2017 in reply to Elena Link to this post

    The systems I was seeing this problem on are running Windows 8.1.

    I've updated the extension on 3 systems and they've all been running their scheduled lists without an issue so far.

    Hopefully others will have the same luck. :)

     

    Thanks!

     

  16. Aaron
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    58 posts
    Member since:
    May 2016

    Posted 01 Jun 2017 in reply to Elena Link to this post

    I also seem to be back up and running normal. Thanks!
  17. Dmitry
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    5 posts
    Member since:
    Dec 2016

    Posted 01 Jun 2017 in reply to Elena Link to this post

    Hello!

    Unfortunately, it did not help me, I installed the latest extension (screenshot proves it) and the problem remains, by the way, I had this problem on my local Win10 machine, please keep me posted on any progress.

  18. Matthias
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    Jan 2017

    Posted 02 Jun 2017 Link to this post

    It seems that this solved our problem (first ten tests).

    Thank you very much.

  19. Matthias
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    Posted 02 Jun 2017 in reply to Matthias Link to this post

    Matthias said:

    It seems that this solved our problem (first ten tests).

    Thank you very much.

     

    Unfortunatly the problem isn't solved completely. Maybe 10% of the tests show the same problem.

  20. Elena
    Admin
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    1102 posts

    Posted 05 Jun 2017 Link to this post

    Hello guys,

    Thank you all for the cooperation and sharing your feedback! 

    I am glad to hear some of you do not face any issues anymore.

    For the rest who still has some issues I would like to inform you that we are still working on the case and as soon as possible we will introduce solution for the inconsistent behavior. 

    I would like to kindly ask to allow us some more time for investigation. Once there is any news on the topic I will get back to you with the respective information! 

    Thank you in advance for your understanding! 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  21. Matthias
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    16 posts
    Member since:
    Jan 2017

    Posted 07 Jun 2017 Link to this post

    Seems like we could solve this problem (maybe):

    We observed that everytime we had problems with loading a website or with a dialog the icon of the browser was blinking (orange). It seemed like the browser was not in the foreground and could not operate correctly. Why does the browser sometimes open visible on the desktop, but still technically in the background? No idea, but we opened regedit:
    HKEY_CURRENT_USER\Control Panel\Desktop 
    “ForgroundFlashCount” to "0" 
    Start your VM again.

    Now the browser always opens in foreground and can operate correctly.
  22. Matthias
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    16 posts
    Member since:
    Jan 2017

    Posted 07 Jun 2017 Link to this post

    A little correction:

    The problem with the missing extension still exists (unfortunately, after testing 30 cases), but we solved a lot of our problems with test cases that only run to the third or fourth step.

     

     

     

     

  23. Elena
    Admin
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    1102 posts

    Posted 12 Jun 2017 Link to this post

    Hello,

    @Matthias: Please refer to the private communication thread you have submitted on the topic for further information. 

    @Dmitry: Please let  me know few details more.
    - Do you observe the issue while running the test lists remotely or locally? 
    - Are there any other extensions enabled in Chrome? Have you tried to disable them during execution? Would that change anything in the observed behavior? 

    Please also give a try to the following: Increase the ClientReadyTimeout in the General tab in the Test List Settings. The default value is 60000 and I would like you to set it at least to 120000 ms. Please let me know if that would change anything in the execution. 

    Thank you all for the cooperation! 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
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