Thanks for getting back to me.
Although the issue seems to be specific for the application under test. Would it be possible to grant access to the tested application and share a sample test that demonstrates the issue to run against it?
Alternatively you could record a video during execution against IE and Chrome to continue the investigation. Please if you decide to provide a video turn on the annotations (please check point 5. in this article
) for better visibility. The video could be attached zipped to this thread.
Could you please also provide a sample test and access to the application so that I could investigate the particular issue. Most probably it is related to the application itself. Thus that way will be the easiest to evaluate what might be causing the issue.