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Html element can be found but not clickable by Telerik

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Fion
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Fion asked on 11 Oct 2013, 11:21 AM
Hi there,

Today I met a strange thing using Telerik, here is the step:
Scenario 1:
1. Go to http://wwwqa.shoppingtools.ford.com/FindADealer
2. Input "69210" in the zip code and search, you can see 3 items in the results.
3. Then find the link "View Additional Disclosures" worked. 
4. hover on it, -----worked.(Can see the mouse hover on the element)

Scenario 2:
1. Go to http://wwwqa.shoppingtools.ford.com/FindADealer
2. Input "48152" in the zip code and search, you can see 6 items in the results.
3. Then find the link "View Additional Disclosures" -worked.
4. hover on it, -----Doesn't work
Telerik can find the element of link "View Additional Disclosures", but when hover on, observe the mouse in the middle of the results area, then I tried element.scrolltovisible before hover on, still not work

There is no difference for the page element between 3 results and 6 results,can you help have a look?
Thanks in advance,
Fion

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Boyan Boev
Telerik team
answered on 16 Oct 2013, 08:27 AM
Hi Fion,

Thank you for contacting us. 

Unfortunately I was not able to reproduce the issue. Please see this video.

1. If you haven't done so already, please calibrate your browser as seen in this article

2. This happens sometimes when the DPI settings on the monitor differ from the DPI settings in the Windows OS. You can fix this by changing the DPI settings in Windows. Please refer to this article for more information. 

Hope this helps.

Regards,
Boyan Boev
Telerik
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Fion
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answered on 08 Nov 2013, 02:02 AM
Hi Boyan,

Sorry not to reply you timely, seems I haven't calibrated my browser, it works once I done.

thanks,
Fion
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Boyan Boev
Telerik team
answered on 08 Nov 2013, 02:07 PM
Hello Fion,

I am really glad to hear that!

If you need additional help please do not hesitate to contact us. 

Regards,
Boyan Boev
Telerik
The New Release of Telerik Test Studio Is Here! Download, install,
and send us your feedback!
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