How can edit a ticket in Telerik?

6 posts, 0 answers
  1. Habiba
    Habiba avatar
    9 posts
    Member since:
    Oct 2018

    Posted 21 Nov Link to this post

    How can edit a ticket content Telerik?
  2. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    971 posts

    Posted 23 Nov Link to this post

    Hello Habiba,

    The easiest way to do that would be to follow up on that ticket from your Telerik account. To do this, you will need to log in and then, from the Support drop-down, select View Support Tickets. This will open a list with all the support tickets you have submitted, from where you should be able to post a reply to whoever you want. You can either select already closed tickets as replying in them will directly reopen those.

    Additionally, here is a blog post how to submit a support ticket in your Telerik account. Hope this helps.

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  3. Aisha
    Aisha avatar
    1 posts
    Member since:
    Nov 2018

    Posted 25 Nov Link to this post

    thanks a lot of your kind response.
    I post a question on the ticket now I want to edit that post content
    Is it possible? How?

  4. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    971 posts

    Posted 28 Nov Link to this post

    Hi Aisha,

    The already posted reply cannot be edited on your end. In case you have missed to add any information, you can post an additional reply. 

    If there is any confidential information you have posted in public forum by mistake and would like to remove, please share the forum thread in question and which piece of the communication should not be public. Then we, the Support Engineers, can proceed removing any posts or converting the whole thread to be private. 

    I hope that answers your query. Though, in case you need additional assistance, please let me know. 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
  5. Habiba
    Habiba avatar
    9 posts
    Member since:
    Oct 2018

    Posted 28 Nov Link to this post

    thank you

    If we ask a question in the ticket and close it. everyone can view it?

  6. Elena Tsvetkova
    Admin
    Elena Tsvetkova avatar
    971 posts

    Posted 30 Nov Link to this post

    Hi Habiba,

    This particular forum post can be converted to a private thread if this is necessary due to any concerns you might have. If the question is related to any other forum communication, it can also be turned to a private one if no one else has still posted in it. 

    If this information is still not sufficient, please elaborate more on your needs and concerns, so that I could find the most proper solution for the case. 

    Thanks. 

    Regards,
    Elena Tsvetkova
    Progress Telerik
     
    The New Release of Telerik Test Studio Is Here! Download, install,
    and send us your feedback!
Back to Top