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Handle confirm dialog fails - Timed out

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Nithya
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Nithya asked on 23 Jun 2017, 02:03 PM

Hi , 

 

Why the "Handle confirm dialog " fails always with the message "Timed out waiting 5000 msec"  ?

It goes and clicks the ok button.. But still the step is failing...

 

Regards, 

Nithya A.

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Nikolay Petrov
Telerik team
answered on 26 Jun 2017, 10:39 AM
Hi Nithya,

Please provide further details on the problem you are facing. Do you use coded step to handle the dialog or a Test Studio UI recorded step?

If using code - please provide it. If not - what step properties you set to this step, did you try to increase InitializaionTime a bit?

Is it a confirm dialog you have to handle?

Kind Regards,
Nikolay Petrov
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Nithya
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answered on 26 Jun 2017, 11:44 AM

Hi Nikolay,

 

The Application has two pop up's continuously.. Pop up with ok and cancel buttons...

I use the recorded step "Handle Confirm Dialog". When I run the test set separately, it goes fine..

But when I run it in the Test list, it fails with the message "Timed out waiting '5000' msec, for any dailog to be handled '1' "..

Recorded Step Details :

Handle Timeout : 5000

Initialization Time : 2000

 

 

Regards,

Nithya A.

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Nikolay Petrov
Telerik team
answered on 29 Jun 2017, 10:33 AM
Hi Nithya,

Unfortunately I could not reproduce such problem on our end. I'm with product version 2017.2.615.

Would you provide further information of the browser/version and if not using IE - extension versions you use to reproduce this problem?

Kind Regards,
Nikolay Petrov
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Sam
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answered on 29 Jun 2017, 05:20 PM

Nikolay, 

I'm seeing the same problem as well and it's not a coded step. It's happening with Chrome.

 

ArtOfTest.Common.Design.Exceptions.ExecutionException: Timed out waiting '5000' msec. for any dialog to be handled '1' ---> System.TimeoutException: Timed out waiting '5000' msec. for any dialog to be handled '1'
   at ArtOfTest.WebAii.Win32.Dialogs.BaseDialog.WaitUntilAnyHandled(IEnumerable`1 dialogs, Int32 handleCount, Int64 timeoutMilliseconds, Boolean resetHandleCount)
   at ArtOfTest.WebAii.Win32.Dialogs.BaseDialog.WaitUntilHandled(Int32 handleCount, Int32 timeout, Boolean resetHandleCount)
   at ArtOfTest.WebAii.Design.IntrinsicTranslators.Descriptors.DialogHandlerDescriptor.Execute(Browser browser)
   at ArtOfTest.WebAii.Design.IntrinsicTranslators.Descriptors.DialogHandlerDescriptor.Execute(IAutomationHost browser)
   at ArtOfTest.WebAii.Design.Execution.ExecutionEngine.ExecuteStep(Int32 order)
   --- End of inner exception stack trace ---
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Nikolay Petrov
Telerik team
answered on 04 Jul 2017, 12:29 PM
Hi Sam,

Thank you for the information provided.

Would you check which version of Chrome do you have? If it is 59 - you have to upgrade to the latest internal build version (2017.2.615). It is available trough your Telerik account - Downloads section.

I hope this would fix the problem.

Kind Regards,
Nikolay Petrov
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Nithya
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answered on 04 Jul 2017, 01:17 PM

Hi Nikolay,

 

I face this problem in Internet Explorer - Version 11....

 

Regards,

Nithya A.

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Sam
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answered on 06 Jul 2017, 12:17 PM

Nikolay,

The internal build solved the problem, thank you for the quick response!

 

Sam

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Nikolay Petrov
Telerik team
answered on 07 Jul 2017, 07:50 AM
Hi,

@Sam: Thank you for the feedback on this problem.

@Nithya: Did you try to reproduce the problem with the latest internal build (2017.2.615)? If so - is there a public available app that we could use to reproduce the problem?

Regards,
Nikolay Petrov
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QA
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answered on 07 Jul 2017, 03:20 PM

Just a quick question on this response...I am unable to find this latest version in our downloads section.  Searching the version number posted does not return any results.

 

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Nithya
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answered on 11 Jul 2017, 12:23 PM

Hi Nikolay,

Sorry for the late response..

I have the same issue as mentioned below. I am unable to see the Version (2017.2.615 ) which you mentioned , in the download section...

 

 

Regards,

Nithya A.

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Nikolay Petrov
Telerik team
answered on 12 Jul 2017, 10:17 AM
Hello,

It is an internal build version based on the official build. I attached a screenshot on how to download it from the user profile in Downloads section and latest official version - internal release. 

Please refer to the attached screenshot for further reference.

Kind Regards,
Nikolay Petrov
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Nithya
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answered on 21 Jul 2017, 11:25 AM

Thank you Nikolay!!

Downloaded the Internal Build. It works fine now.

 

Regards,

Nithya A

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