Fail to install the Telerik

18 posts, 0 answers
  1. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 30 May 2011 Link to this post

    Hi All,

    When i install the telerik with the version TestStudio_2011_1_502_Trial.msi, it pops up the window (Please see the attached picture)
    what happened on the telerik installation? I am so confused…… (hmm, I am guessing if it is the cause that my Product ID is not consistent with the Registration Key that mentioned in the attached screenshot?)

    Thanks in advance!

    Best,
    Cherry
      
  2. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 30 May 2011 Link to this post

    Hello Cherry,
       currently your License Holder (Yan Philippe --> yan.philippe@msnbc.com ) hold a couple of Test Studio licenses. Both of these have already been assigned to different machines via a keys. In order to activate Test Studio on another machine you will have to remove on of these keys (which will deactivate one of the currently activate Test Studio instances). You can manage these keys from Yan Philippe's account (screenshot 1). Alternatively you can purchase an additional account if you don't want to deactivate on of your current Test Studio instances.

    All the best,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  3. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 30 May 2011 Link to this post

    Hello Stoich,

    Thanks a lot for your great help!

    But I have a question: How can I remove one of the keys? When I logged on with my account and in this page www.telerik.com/account.aspx clicked the Mange Test Studio Keys. It navigated to pic1.png;

    Then click the Deactivate in pic1.png, what I should type in pic2.png?

    Last, in your response, it indicated that only the License Holder (Yan Philippe --> yan.philippe@msnbc.com) can help with  the license key, right?

    Best,
    Cherry

     

     

  4. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 31 May 2011 Link to this post

    Hi Cherry,
        I'm apologize - I've misled you a bit. You remove activation keys from your account only for versions post the new R1 release. It's still possible to deactivate the licenses for older version but you'll need a deactivation key as seen in your second screenshot. In order to get this resolved in a timely fashion I've went ahead and deactivated on of the two keys. You should be able to activate Test Studio now.

    Kind regards,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  5. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 31 May 2011 Link to this post

    Hello Stoich,

    Many thanks to you!
     
    After typed the Registration Key, it's still be the same warning message saying "The Registration Key you have provided is not valid for this machine. Please contact us here with this Machine Info Key:" . Please kindly see the attached file telerik_error.png for detailes.

    Best,
    Cherry
  6. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 31 May 2011 Link to this post

    Hi Cherry,
       I've sent you an email with the proposed solution.

    Regards,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  7. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 31 May 2011 Link to this post

    Hello Stoich,

    Not sure if you have received my mail? But the outlook said it failed to send it out.
    Just now i tried to activate. But there's no the Machine Info key and the key file i can see in the telerik site.

    Best,
    Cherry
  8. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 31 May 2011 Link to this post

    Hi Cherry,
           I'm sure I understand you correctly. As already stated I sent you an email with the proposed solution. Did you receive it?

    Best wishes,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  9. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 31 May 2011 Link to this post

    Hi Stoich,

    I have seen the mail just now. According to your saying, It is the same failure to activate again. Could you kindly help to look at this issue directly via the screensharing? Could be on tomorrow to help me?

    What your thoughts?

    Best Regards,
    Cherry
  10. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 01 Jun 2011 Link to this post

    Hi Chris,

    (Not sure if Chris received the mail sent personally by my outlook? And Stoich, if you see below message can you please tell Chirs?) 

    Thank you for the tracking down! And I’d like to say something below which may have you know more and be helpful on resolving this problem as well.

     

    In fact I have been added as a licensed user that known from the telerik mail which sent out in 2011/05/24. But until yesterday in my junk email box I found the telerik mail which was considered as the junk one by my outlook. I uninstalled the TestStudio_2011_1_502_Trial.msi. Referring to the instructions described in telerik mail, I choose the versionWebUI_TestStudio_Developer_2010_3_1421_Purchase” and have it downloaded. In the process of installing the new version, I see there’s no text box for me to type the Registration Key. (see the attached file)

     

    What can I do for that?

     

    Anything unclear please let me know.

     

    Best,

    Cherry

  11. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 01 Jun 2011 Link to this post

    Hi Cherry,
        as a paying customer you're entitled to GoToMeeting screen-sharing sessions. In order to get this resolved in a timely fashion this might be our best option at this point. I've went ahead and sent you a meeting request, please update it if necessary.

    All the best,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  12. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hi Stoil,

    For this is urgent for us and 22:30(Beijing time UTC+8) is not convenient for us to access the machine in office, we would like to propose some other time:

    Is it ok for you to have the meeting today(June 2, 2011): anytime from 10:00 am UTC+2 (which is 16:00 our time) –to 12:00

    Or tomorrow anytime from 10:00 to 18:00 (Beijing time UTC+8)

    Best,
    Cherry

  13. Stoich
    Admin
    Stoich avatar
    1 posts

    Posted 02 Jun 2011 Link to this post

    Hi Cherry,
        I understand. I've updated the GoToMeeting for today as suggested by you.

    Greetings,
    Stoich
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get now >>

  14. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hi Stoich,

    Thank you very much and many appreciation to you all  with the great suppot.

    Best,
    Cherry
  15. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hello Stoich,

     

    I am so sorry that it has been so late for the meeting! I am trying to get through but it failed. Do you have any other chatting tool? Now I have the Gmail/ MSN LIVE MESSANGER

     

    Gmail id: Chellcy@gmail.com

     

    MsnID: wenjuan999@hotmail.com

     

     

    Best,

    Cherry

  16. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hi Chris,

     

    Sorry to see your mail so late!

    I have a paid version and as well have downloaded the version WebUI_TestStudio_Developer_2010_3_1421_Purchase.

    please see the attached file.



     
    Best,

    Cherry

     

  17. wen
    wen avatar
    1 posts
    Member since:
    Apr 2011

    Posted 02 Jun 2011 Link to this post

    Hello Stoil,

    I have sent you a mail by my 163 mail box. Have you received that?

    Having troubled you so much really want to say sorry to you! Hmm, in the mail sent by my 163 mail box, I pasted 2 cell numbers which possibly we can talk by this way. Feel free to have your rest on this issue and would we continue the topic tomorrow?

    Best,
    Cherry
  18. Cherry
    Cherry avatar
    15 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hello Chris,

     

    The activation is done successfully according to this guides (Activating Your License) within the link you provided. After the installation completed, I see the window saying successful!. That’s so perfect! I must appreciate you and Stoich very very much! Thank you again! J

    Best,
    Cherry

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