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Don't close Test Studio after invalid license error

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Alan
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Alan asked on 22 Aug 2013, 03:35 PM
Hello, I just have a quick suggestion...instead of closing Test Studio after receiving the "invalid license" error message, would it be possible to direct the user to the license activation screen?  We have a need to shuffle licenses around at this time between machines and this usability request would be greatly appreciated.

Of course I understand it would be easier to purchase more licenses and/or reduce our machine count, but we have temporary solutions in place due to budget constraints.

Thanks!

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Cody
Telerik team
answered on 22 Aug 2013, 05:02 PM
Hi Alan,

I can see how that would be useful. I've added a bug on this here for you (though development might decide it's a feature request instead of a bug).

I would like to understand when and why you're getting and "invalid license" error in the first place. I wouldn't expect you to be getting that error unless our license file somehow became corrupted. Can you give me a scenario/sequence you know that will cause this error to appear?

Regards,
Cody
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Alan
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answered on 22 Aug 2013, 06:04 PM
When a user is out of the office but we need their license, we will login to our Account Overview on Telerik's website and deactivate their machine since we are unable to spool up their machine and click the deactivate license button in Test Studio.

Thanks for the help!
Alan
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Cody
Telerik team
answered on 22 Aug 2013, 07:00 PM
Hello Alan,

Thank you for the details. I'll add this to the bug report so our developers better understand why this is important to implement.

Regards,
Cody
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Francois R
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answered on 07 Sep 2017, 06:48 PM
I am having this issue right now and waiting for help.
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Elena
Telerik team
answered on 12 Sep 2017, 02:56 PM
Hi Francois,

Thank you for reaching us out. 

Though you are referring to a thread dating back four years ago. Thus I would like to have some additional details on the exact issue you are facing. 

If it is related to the automatic update which displays a message currently here is what you could do. Please download and install manually the latest Service Pack edition 2017.2.824 from your Telerik account here. This will be required once due to the fact we have upgraded our licensing services. 

In case this is not what you are experiencing please elaborate more on the error you have faced. Thanks in advance! 

Regards,
Elena Tsvetkova
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Cody
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Alan
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Elena
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