I apologize for the delay responding back to you.
Looking at your Expected string I see a hard break in it. In other words the HTML actually looks like this:
An excess of $100.00 applies to all claim events under the policy, unless the No Excess option
>has been selected, in which case there will be no excess charged on each claim.
But looking at the Actual string this <br> is missing. My suggestion is to remove this <br> from the expected string and (if not already set) change the verification to InnerText.
Also, I'm not sure what you mean by a "soft return". Can you clarify this and give me some examples? The actual HTML behind it would also be helpful. Right click on the browser and select View Source to get at the raw HTML.
the Telerik team