Close pop pdf ups

[darren]

My test has a pdf pop up, the URL for the pop up changes once the pop up loads. The test executes a connect to pop up 'xxxxxurl' and the next step is close pop up 'yyyyyurl' but it fails on the connect step because once it loads the url is 'yyyyyurl' and not 'xxxxxurl'. I have changed the url from 'xxxxxurl' to 'yyyyyurl' for the connect step but this also fails because during load the url is 'xxxxxurl'. Is there any other way to connect to pdf pop ups and close them?

[Cody]

Hi darren,

To assist you troubleshoot this problem we need two additional items from you:

1) A copy of the failing test (place the .tstest/.aii and .resx and .cs/.vb files into a .zip and attach the .zip file)
2) A video demonstrating the test failing. Jing is a good free screen recorder.

Kind regards,
Cody
the Telerik team

[darren]

All details attached.

[Stoich]

Hello Darren,
    the difference in the URLs is probably the queries. You're "ConnetToPopUp" and "ClosePopUp" steps are already set to "isPartialURL". This means that you can edit the URL so that the query part of the URL is omitted. I've edited your test in this way and I've attached it to this post. Try running it - it should run flawlessly now.

Regards,
Stoich
the Telerik team

[darren]

can you please list the steps I need to take as I can not open the attachment?

[Anthony]

Hello Darren,

I have reattached the file in .zip format. You should have no trouble opening it.

I have also attached a screen shot of the test steps. Please see the changes made to steps 15 and 16. Simply double click each step and modify the URL to match what is shown in the screen shot.

In summary, either load the test files in the .zip file with the changes already made, or make the changes yourself by following the screen shot.

All the best,
Anthony
the Telerik team

[darren]

Thanks. I have extracted your files and replaced them in my test but still the same problem I am afraid. Once again I have attempted various fixes such has changing the connect url to that of the close, also increased time outs but still it will not connect to the pdf.

[Anthony]

Hello Darren,

We would like to schedule a GoToMeeting to best troubleshoot your issue. We are in the US Central time zone (UTC-6) and can allot up to 60 minutes in one of the following time frames:

• This afternoon, June 2, from 3:00pm - 5:00pm
• Tomorrow morning, June 3, from 10:00am - 12 Noon
• Tomorrow afternoon, June 3, from 2:00pm - 4:00pm

If those slots are not convenient for you, let me know and I can plan for early next week.

All the best,
Anthony
the Telerik team

[darren]

Thank you. The 3/6 at 2pm my time would be great. If you are quoting your time then 3/6 at 10am which would be approx 3pm my time, please confirm.

[Anthony]

Hello Darren,

1. Please join my meeting, Friday, June 3 at 10:00 AM Central Daylight Time.

https://www2.gotomeeting.com/join/838635226

2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.

Dial [phone]

Access Code: 838-635-226

Audio PIN: Shown after joining the meeting

Meeting ID: 838-635-226

GoToMeeting®

Online Meetings Made Easy™

Regards,
Anthony
the Telerik team

[Anthony]

Hello Darren,

Please disregard my last meeting invite. I did not realize another technician reserved that time frame and there was a conflict.

We have an opening today at 11am our time, if you are still available. If not, I can set something up for early next week. Please let us know what works best for you.

Kind regards,
Anthony
the Telerik team

[darren]

I will not be available at this new time, please arrange something for next Wednesday morning your time if possible. Thank you.

[Anthony]

Hello Darren,

1. Please join my meeting, Wednesday, June 8 at 9:00 AM Central Daylight Time.

https://www2.gotomeeting.com/join/838635226

2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.

Dial [phone]

Access Code: 838-635-226

Audio PIN: Shown after joining the meeting

Meeting ID: 838-635-226

GoToMeeting®

Online Meetings Made Easy™

All the best,
Anthony
the Telerik team

[darren]

Thank you

[darren]

I am very sorry but Iwill not be able to make this meeting. However, I may have found a way around the problem within the config of the system I am testing. Should I require further assistance I shall raise a new thread.
Thank you