Support Plans for Test Studio

Trial Priority
All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

 
Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

 
Priority Involvement in Beta Programs  
Access to Telerik Forum
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

72 hours 24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

Validity 30 days Depends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased  
All Major Versions and Service Packs
for the Duration of Your Subscription Plan
 
What is the Fair Usage Policy?

Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
Support requests from customers with at least ten times the average number of support requests will be reviewed by a support manager.

What is the Limited Support Incidents Policy?

Most of our product licenses include unlimited access to support tickets. Licenses that impose a limit do not restrict access to submitting bug reports and feature requests.
Support questions from customers with limited support packages who submit them as bug reports or feature requests will be reviewed by a support manager.

Have a question?

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888-365-2779
Get in touch:
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