Support Plans for Test Studio

Trial Priority
All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

 
Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

 
Priority Involvement in Beta Programs  
Access to Telerik Forum
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

72 hours 24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

Validity 30 days Depends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased  
All Major Versions and Service Packs
for the Duration of Your Subscription Plan
 
What is the Fair Usage Policy?

Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
A support manager will review customer activities that exceeds at least ten times the average amount of support requests.

*Fair Usage Policies and Business hours

Fair Usage Policies applies to: Support Tickets, Enhanced Technical Support, Issue Escalation and Ticket Pre-Screening.
Business hours:

  • Response Time – Friday, 8 am–10 pm UTC, excluding public holidays.
  • Phone Assistance: Monday – Friday, 8 am–10 pm UTC, excluding public holidays.
  • Remote Web Assistance: Monday – Friday, 8 am – 2 pm UTC, excluding public holidays. Subject to scheduling availability. Requires 24-hour lead time.
  • Issue Escalation – Monday – Friday, 8 am–10 pm UTC, excluding public holidays. 16-hour maximum lead time for each response.
  • Ticket Pre-Screening – Monday – Friday, 8 am – 10 pm UTC, excluding public holidays. 4-hour maximum lead-time for each response.

Have a question?

Call us toll-free at:
888-365-2779
Get in touch:
Contact sales