Support Plans for Test Studio

Trial Priority
All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

   ●
Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

   ●
Priority Involvement in Beta Programs   ●
Access to Telerik Forum ● ●
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

 72 hours 24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

 ● ●
Validity 30 days Depends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased   ●
All Major Versions and Service Packs
for the Duration of Your Subscription Plan		   ●
What is the Fair Usage Policy?

Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
A support manager will review customer activities that exceeds at least ten times the average amount of support requests.

*Fair Usage Policies and Business hours

Fair Usage Policies applies to: Support Tickets, Enhanced Technical Support, Issue Escalation and Ticket Pre-Screening.
Business hours:

  • Response Time: Monday – Friday, 8 am–10 pm UTC, excluding public holidays.
  • Phone Assistance: Monday – Friday, 8 am–10 pm UTC, excluding public holidays.
  • Remote Web Assistance: Monday – Friday, 8 am – 2 pm UTC, excluding public holidays. Subject to scheduling availability. Requires 24-hour lead time.
  • Issue Escalation: Monday – Friday, 8 am–10 pm UTC, excluding public holidays. 16-hour maximum lead time for each response.
  • Ticket Pre-Screening: Monday – Friday, 8 am – 10 pm UTC, excluding public holidays. 4-hour maximum lead-time for each response.

Have a question?

Call us toll-free at:
888-365-2779
Get in touch:
Contact sales
See our
Frequently Asked Questions