Trial | Priority | |
All Support Issue Replies Reviewed for Quality Assurance
* Fair Usage Policy applies to this option |
● | |
Issue Escalation to Product Development Teams
* Fair Usage Policy applies to this option |
● | |
Priority Involvement in Beta Programs | ● | |
Access to Telerik Forum | ● | ● |
Guaranteed Response Time (Mon-Fri)
* Fair Usage Policy applies to this option |
72 hours | 24 hours |
Unlimited Web-Based Requests Using Our Online
Ticketing System * Fair Usage Policy applies to this option |
● | ● |
Validity | 30 days | Depends on the purchased subscription plan (30 days to 1 year) |
All Service Packs for the Product Version You Purchased | ● | |
All Major Versions and Service Packs
for the Duration of Your Subscription Plan |
● |
Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services:
A support manager will review customer activities that exceeds at least ten times the average amount of support requests.
Fair Usage Policies applies to: Support Tickets, Enhanced Technical Support, Issue Escalation and Ticket Pre-Screening.
Business hours: