Support Plans for Test Studio

 Trial Priority
All Support Issue Replies Reviewed for Quality Assurance

* Fair Usage Policy applies to this option

Issue Escalation to Product Development Teams

* Fair Usage Policy applies to this option

Priority Involvement in Beta Programs 
Access to Telerik Forum
Guaranteed Response Time (Mon-Fri)

* Fair Usage Policy applies to this option

72 hours24 hours
Unlimited Web-Based Requests Using Our Online
Ticketing System

* Fair Usage Policy applies to this option

Validity30 daysDepends on the purchased subscription plan
(30 days to 1 year)
All Service Packs for the Product Version You Purchased 
All Major Versions and Service Packs
for the Duration of Your Subscription Plan

What is the Fair Usage Policy?

Most of our product licenses include unlimited access to the support service. In order to keep providing our industry-leading level of support, we have instituted a fair usage policy for our support services: A support manager will review customer activities that exceeds at least ten times the average amount of support requests.

Fair Usage Policies applies to: Support Tickets, Enhanced Technical Support, Issue Escalation and Ticket Pre-Screening. Business hours:

Features and ServicesBusiness DaysBusiness HoursOther
Support TicketsMonday - Friday, excluding public holidays8 am - 10 pm UTC 
Phone Assistance8 am - 10 pm UTC 
Remote Web Assistance8 am - 10 pm UTCSubject to scheduling availability. Required 24-hour lead time.
Issue Escalation8 am - 10 pm UTC16-hour maximum lead time for each response.
Ticket Pre-Screening8 am - 10 pm UTC4-hour maximum lead time for each response.

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