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  1. Telerik Admin
    Telerik Admin avatar
    1572 posts
    Member since:
    Oct 2004

    Posted 25 Jul 2008 Link to this post

    The aim of the Telerik Support Forum is to provide all registered users a way to find answers to their questions before contacting Telerik. You can also use them to:
    • discuss coding techniques with fellow Telerik users
    • share your experience on the Telerik suite of controls
    • contact Telerik with a question
    • ask general questions, not related to Telerik controls
    • contact Telerik's MVPs
    • help other users.

    A post in the Support Forums doesn't guarantee you a response from the Telerik support team although 95% of all posts are eventually answered.

    Telerik strives to constantly improve its support services but it is essential to have full information so as to supply precise replies. It is important that you follow the guidelines below in order to receive an accurate response:


    1. You should have a valid Telerik account to post in the Forum. You can create one from the Client.NET intranet. Anonymous names will not be allowed and such posts will not be answered or will be deleted.
    2. Use the relevant product forum to post your questions and comments. If your question relates to two or more Telerik products, you can post it in the RadControls section.
    3. Describe your question in detail.
    4. State the development software you are using, including:
      • Silverlight version
      • OS
      • exact browser version
      • exact version of the Telerik product
      • preferred programming language (VB.NET or C#)
    5. Provide step by step instructions on how to reproduce erroneous behavior.
    6. If applicable, send us the error you are receiving.
    7. Telerik reserves the right to use, reproduce and share the material you post within the forums.
    8. Telerik reserves the right to not participate in all posts.
    9. Telerik reserves the right to remove any messages that do not comply with these terms.


    Best Wishes
    the Telerik team
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