What is Fiddler Jam?
Fiddler Jam is designed for support teams to spend less time instructing end-users by delivering a solution that helps you troubleshoot remote issues quickly, easily, and securely. The traditional back-and-forth is eliminated, creating a more harmonious experience that exceeds your user's expectations.
How does it work? End-users share the full context (network logs, browser console logs, and screenshots of each action) via a Chrome extension instead of manually attaching to an email or a support ticket. Your support team analyzes the logs for troubleshooting. If needed, developers debug further by inspecting the logs in Fiddler Everywhere.