Reduce the time to troubleshoot remote customer issues with Fiddler Jam. If you’d like an early look, join the Fiddler Jam Pilot Program!
Fiddler Jam is a solution for support and development teams to help them troubleshoot issues quickly, easily, and securely. How does it work? Customers share network logs via a Chrome extension instead of manually attaching to an email or a support ticket. Support team analyzes the logs for troubleshooting. Developers debug further by inspecting the logs in Fiddler Everywhere.
Fiddler Jam lets your customers capture HTTP/S traffic logs using our Google Chrome extension. It’s a quick and easy way to capture network traffic logs—no technical skills required!
Share captured log files with just a URL! Fiddler Jam integrates with support ticketing and collaboration tools such as JIRA, Freshdesk, GitHub and Service Now.
Debug traffic virtually for your application by collaborating and discussing the issue within your team. Troubleshooting becomes easier with the built-in integration with Fiddler Everywhere.
Let your customers securely share logs with password protection and set policies to mask sensitive data.
Record network requests/responses with a lightweight browser extension.
Password protect the log files, mask sensitive data, and share them securely with support teams. Integrate with existing ticketing systems to add a reference to the support ticket.
With all details in place, Dev teams can open logs in Fiddler everywhere to debug and fix issues with Fiddler Everywhere.
Interested in working with us to try Fiddler Jam? We are looking for companies and individuals who want early access and are willing to meet with us to provide feedback.
Sound like you? Join the pilot program!
Sign Up for the Pilot Program
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