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Fiddler Jam

Never Again Miss a Detail When Troubleshooting

Fiddler Jam is a secure troubleshooting solution that reduces friction and provides support teams a streamlined approach to capture and resolve end-user bugs, fast. Because we are steadfast on service quality and on a mission to reduce the friction of messages being ‘lost in translation" by at least 50%.

No credit card is required. The free 14-day trial includes support.

Successfully Delighting End-Users and Support Teams

Fiddler Jam provides a powerful Chrome browser extension for end-users to record network activity, capture console logs and screenshots along with a cloud-based portal for support teams to inspect and troubleshoot sessions, screenshots, and console logs.

With only a few clicks the Fiddler Jam browser extension can
do all of this in minutes.

  • Capture video and screenshots of user's session
  • Capture user actions such as click, input, scroll, navigate, open/close tab
  • Capture network traffic
  • Capture developer console logs
  • Capture Session and Local Storage
  • Clear cache and cookies before the recording starts
  • Generate a sharable link with the captured data
View Sample Log Add to Chrome
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The Fiddler Jam portal provides support teams a secure place to perform any of these actions with ease:

  • Inspect captured video and screenshots
  • Inspect user actions such as click, input, scroll, navigate, open/close tab
  • Inspect captured network traffic
  • Inspect developer console logs
  • Inspect captured Local and Session Storage
  • Explore capture info such as OS, browser, screen resolution, localization and more
  • Share captured logs with teammates
  • Import in Fiddler Everywhere or export HAR file
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How Fiddler Jam Zeros in on the Problem

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End-User

Using the Fiddler Jam Chrome extension, the end-user submits their logs in a self-service and secure way. To eliminate the concerns and risks associated with storing sensitive data, the submitted captured logs are focused on the specific browser tab only. 

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Support Team

The support team member completes the initial analysis of the bug being reported. Seeing precisely what the end-user is experiencing, the support agent can quickly determine the proper resolution approach without wondering if something critical to the fix was missed. 

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Developer Team

The developer team receives portable data logs and, in most instances, can resolve the issue on the fly with the collaboratively provided context. The developer team can complete an advanced log analysis if needed with Fiddler Everywhere. Learn about the integration.

What Data is Recorded from the End-User?​

Fiddler Jam records all network activity in the end-user’s current browser tab. What you can expect to see in a log recording includes:​​

  • Recorded video 
  • Recorded screenshots
  • All HTTP/HTTPS traffic
  • Loaded page clicks
  • Console logs executed from the source code
  • Captured details from Local and Session Storage 
  • User actions such as click, input, scroll, navigate, and open/close tab 
  • Operating system, browser type, screen resolution, and localization details

Fiddler Jam for the End-User in Three Easy Steps

Step 1

Install Chrome Extension

To Get the Fiddler Jam extension, click Add to Chrome from Chrome Web store.

Step 2

Start Capture

Click the Fiddler Jam icon in the browser’s address bar, then click Start Capture to record the bug.

Step 3

Share Logs

After the session has been captured, share the session using a public or protect the log with a password.

Benefits of Using Fiddler Jam

Keep your schedule on track

Fiddler Jam eliminates the need for remote meetings with clients. All the information needed to effectively troubleshoot is in generated Fiddler Jam log file.​

Get tickets out of the queue

Those support tickets that are hurting your average issue resolution time, get to their root cause quickly by having Fiddler Jam expertly record what is happening at every moment.​

Find those untraceable bugs

Allow remote users from around the world to record a session and send a log even if you are in geographical location where the same app version is not available. Use the mocking button to see what the problem is within their version and debug with full eyes.​

Streamline your tool use

Fiddler Jam is the solution that allows any support team to handle support tickets without requesting extra information from the client and it removes the reliance on additional tooling.​

​No server-side dependencies

With the Fiddler Jam Chrome extension, you can avoid the host of traditional adoption barriers, including IT system lock downs.​

​Ease of use

Because Fiddler Jam is not a native solution, end-users can easily share the encountered bug with the support team as a link.​​

“By using Fiddler Jam, I get the full context to reproduce the bug. Even if the flow includes multiple tabs and browser windows, everything relevant is included. Having unified access to the Chrome local console and the web traffic between the browser and our servers, along with screenshots of user interaction helps us quickly triage the root cause of the issue.”

Stephen Applebaum

Director of Technology Operations, Collaborative Classroom

“Since we started using Fiddler Jam, our response rate from our customers has improved dramatically. Clients report not having to follow complicated technical steps removes their apprehension to respond.”

Karla Krejcir

Technical Support Specialist, Airtame

“With Fiddler Jam I spend less time instructing end-users on how to record and send logs because the steps are so easy to follow.”

Martin Duffy

Principal Specialist - Cybersecurity, Energy Transfer

What's New with Telerik Fiddler Jam

StorageDetails

New Feature: Capture Local and Session Storage

Screen recording

New Feature: Video Recording

Masking Sensitive Data

New Feature: Masking Sensitive Data

More new and planned features
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Pricing Plans

Starter

For a small team of power users

  • Up to 3 users
  • 10 accepted/open log captures per month for each assigned user
  • Unlimited workspace viewers
  • No end-user reporting caps

Standard Support Comprehensive email support and guidance

$ 129
per user,
per month,
billed monthlyper user,
per month,
billed annually

Buy now

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Growth

For growing teams with
bigger project needs

  • Up to 10 users
  • 25 accepted/open log captures per month for each assigned user
  • Unlimited workspace viewers
  • No end-user reporting caps

Standard Support Comprehensive email support and guidance

$ 2418
per user,
per month,
billed monthlyper user,
per month,
billed annually

Buy now

Secure payments powered by Stripe

Business

For larger, expansive teams
and workgroups

  • Unlimited users
  • Unlimited accepted/open log captures
  • Unlimited workspace viewers
  • No end-user reporting caps

Priority Support Concierge-level support, your case is escalated to the top of the queue

$ 2922
per user,
per month,
billed monthlyper user,
per month,
billed annually

Buy now

Secure payments powered by Stripe

Enterprise

For teams with specific
business requirements

  • Need a custom quote
    for 20+ users?
  • Need custom features?

Priority Support Concierge-level support, your case is escalated to the top of the queue

Let's talk

Contact us

Your Fiddler Jam Trial Includes:

  • A fully functional 14-day product trial.
  • Strict data privacy protection. Your data remains with you, it will never be shared.
  • Easy upgrade path to a licensed product.
  • Full access to all online documentation, community forums and tutorials.
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