Secure Bug Reports for Exceptional Customer Support
An all-in-one tool that collects bug details to help you resolve issues faster and more efficiently while delighting your end-users.
Successfully Delighting End-Users and Support Teams
Fiddler Jam provides a powerful chromium-based browser extension for end-users to record network activity, capture console logs and screenshots along with a cloud-based portal for support teams to inspect and troubleshoot sessions, screenshots, and console logs.
With only a few clicks the Fiddler Jam browser extension can
do all of this in minutes.
- Capture video and screenshots of user's session
- Capture user actions such as click, input, scroll, navigate, open/close tab
- Capture network traffic
- Capture developer console logs
- Capture Session and Local Storage
- Clear cache and cookies before the recording starts
- Generate a sharable link with the captured data
The Fiddler Jam portal provides support teams a secure place to perform any of these actions with ease:
- Inspect captured video and screenshots
- Inspect user actions such as click, input, scroll, navigate, open/close tab
- Inspect captured network traffic
- Inspect developer console logs
- Inspect captured Local and Session Storage
- Explore capture info such as OS, browser, screen resolution, localization and more
- Share captured logs with teammates
- Import in Fiddler Everywhere or export HAR file
How Fiddler Jam Zeros in on the Problem
End-User
Using the Fiddler Jam browser extension, the end-user submits their logs in a self-service and secure way. To eliminate the concerns and risks associated with storing sensitive data, the submitted captured logs are focused on the specific browser tab only.
Support Team
The support team member completes the initial analysis of the bug being reported. Seeing precisely what the end-user is experiencing, the support agent can quickly determine the proper resolution approach without wondering if something critical to the fix was missed.
Developer Team
The developer team receives portable data logs and, in most instances, can resolve the issue on the fly with the collaboratively provided context. The developer team can complete an advanced log analysis if needed with Fiddler Everywhere. Learn about the integration.
What Data is Recorded from the End-User?
Fiddler Jam records all network activity in the end-user’s current browser tab. What you can expect to see in a log recording includes:
- Recorded video
- Recorded screenshots
- All HTTP/HTTPS traffic
- Loaded page clicks
- Console logs executed from the source code
- Captured details from Local and Session Storage
- User actions such as click, input, scroll, navigate, and open/close tab
- Operating system, browser type, screen resolution, and localization details
Fiddler Jam for the End-User in Three Easy Steps
Install Browser Extension
To Get the Fiddler Jam extension, click Add to Chrome from Chrome Web Store or Get the Add-on from the Microsoft Edge store.
Start Capture
Click the Fiddler Jam icon in the browser’s address bar, then click Start Capture to record the bug.
Share Logs
After the session has been captured, share the session using a public or protect the log with a password.
Benefits of Using Fiddler Jam
Keep your schedule on track
Fiddler Jam eliminates the need for remote meetings with clients. All the information needed to effectively troubleshoot is in generated Fiddler Jam log file.
Get tickets out of the queue
Those support tickets that are hurting your average issue resolution time, get to their root cause quickly by having Fiddler Jam expertly record what is happening at every moment.
Find those untraceable bugs
Allow remote users from around the world to record a session and send a log even if you are in geographical location where the same app version is not available. Use the mocking button to see what the problem is within their version and debug with full eyes.
Streamline your tool use
Fiddler Jam is the solution that allows any support team to handle support tickets without requesting extra information from the client and it removes the reliance on additional tooling.
No server-side dependencies
With the Fiddler Jam browser extension, you can avoid the host of traditional adoption barriers, including IT system lockdowns.
Ease of use
Because Fiddler Jam is not a native solution, end-users can easily share the encountered bug with the support team as a link.
What's New with Telerik Fiddler Jam
-
Easy Video and Screenshot Capturing
Discover how following an easy three-step process clients can securely share visual confirmation of the issue they are experiencing. All the details and steps to reproduce are delivered within the Fiddler Jam portal allowing you and your support team to quickly get to the fix.
-
Reinforced Sensitive Data Masking
Eliminate the concerns associated with clients sending sensitive data inadvertently. By design, Fiddler Jam has built-in logic for recognizing types of data that may be sensitive and automatically masks it.
-
Integrated Browser Events and Data Capturing
Organize and manage logs that contain the browser events triggered by user interactions within a page during the recording. From your workspace in Fiddler Jam, you have all data and useful context to swiftly get to the root cause.
-
Protected Online Log Submission
Envision receiving recorded logs that are password protected and the benefits an added layer of security offers. Only team members who are registered Fiddler Jam portal users who know the password will have access to the recorded information.
Pricing Plans
Starter
For a small team of power users
- Up to 3 users
- 10 accepted/open log captures per month for each assigned user
- No end-user reporting caps
Standard Support Comprehensive email support and guidance
$
129
per user,
per month,
billed monthly per user,
per month,
billed annually
Buy now
per month,
billed monthly per user,
per month,
billed annually
Secure payments powered by Stripe
Growth
For growing teams with
bigger project needs
- Up to 10 users
- 25 accepted/open log captures per month for each assigned user
- No end-user reporting caps
- Issue tracking integration
Standard Support Comprehensive email support and guidance
$
2418
per user,
per month,
billed monthly per user,
per month,
billed annually
Buy now
per month,
billed monthly per user,
per month,
billed annually
Secure payments powered by Stripe
Business
For larger, expansive teams
and workgroups
- Unlimited users
- Unlimited accepted/open log captures
- SSO offers security and compliance benefits
- No end-user reporting caps
- Issue tracking integration
Priority Support Concierge-level support, your case is escalated to the top of the queue
$
2922
per user,
per month,
billed monthly per user,
per month,
billed annually
Buy now
per month,
billed monthly per user,
per month,
billed annually
Secure payments powered by Stripe
Enterprise
For teams with specific
business requirements
- Need a custom quote
for 20+ users? - Need custom features?
Priority Support Concierge-level support, your case is escalated to the top of the queue
Let's talk
Contact us
Your Fiddler Jam Trial Includes:
- A fully functional 14-day product trial.
- Strict data privacy protection. Your data remains with you, it will never be shared.
- Easy upgrade path to a licensed product.
- Full access to all online documentation, community forums and tutorials.
