Thank you for the step failure details. Looking the captured images it seems that the items under the 'Sheets' heading are placed vertically during execution while Test Studio expects them to be placed horizontally. To fully understand what is happening we need a video showing the problem you are running into. Jing
is a good and free screen recorder.
Since direct access to your application is not possible, next best alternative is to take a Fiddler trace and attach it to the ticket along with your test files(into a .zip file). If you are unfamiliar with how to do that please refer to this short video
. You can download Fiddler application from here
the Telerik team