Silverlight modal window is not defined by Telerik

3 posts, 0 answers
  1. algot
    algot avatar
    57 posts
    Member since:
    Nov 2011

    Posted 27 Mar 2012 Link to this post

    I have Silverlight modal window in my application. If I open it pop-up window is defined by Telerik but my actions in this window can't be defined by recorder.
    Nothing is recorded if I act in modal Silverlight window.
  2. algot
    algot avatar
    57 posts
    Member since:
    Nov 2011

    Posted 30 Mar 2012 Link to this post

    Could anyone answer my question?
  3. Ivaylo
    Ivaylo avatar
    781 posts

    Posted 02 Apr 2012 Link to this post

    Hello Alexander,

    I apologize for the late response.

    Are you certain that the problem is found within a Silverlight app? Step 7 from the screenshot looks like its clicking on an HTML element. If the pop-up window is found within an HTML-based app, that would make things much easier.

    We'll need to reproduce this locally in order to troubleshoot it. With HTML-based applications, we can usually reproduce these kinds of problems with a Fiddler trace:

    Go ahead and send us that along with the actual test. If you don't want to share this data on a public forum, please go ahead and open a support ticket on this. As a paying customer, you're entitled to access to your support system. This will also guarantee a much quicker response.

    All the best,
    the Telerik team
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