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Permission Error Starting services

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Peter
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Peter asked on 21 Aug 2013, 12:26 AM
I get this error no matter what I do for the new version install.  I've been on admin accounts, I've tried installing on brand new VMs, I've tried the work around here: http://www.telerik.com/automated-testing-tools/support/documentation/user-guide/troubleshooting_guide/installation-problems/error-starting-services.aspx, but they all got me no where.  First off, on my machines, for this work around the file is labeled: Telerik.TestStudio.ExecutionManager.exe.config, and it just says config file, not xml config file.  If I add .xml to the end, it turns into an xml config file.  I've tried making it Telerik.TestStudio.ExecutionManager.exe.config, Telerik.TestStudio.ExecutionManager.exe.config.xml, Telerik.TestStudio.ExecutionManager.exe.config.bak, Telerik.TestStudio.ExecutionManager.exe.config.xml.bak.
None of them worked.

Nothing gets me passed this error, so I cannot set up remote scheduling or email notifications for scheduled runs.

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Mario
Telerik team
answered on 22 Aug 2013, 10:25 PM
Hi Peter,

Thank you for contacting Telerik Support.

I'm sorry for your installation troubles and if possible I'd like to look at this problem directly on your computer via GoToMeeting. Let me know what time zone you are in and your availability and I'll setup the meeting. I'm in Austin, TX which is Central Time (GMT -6).

Regards,
Mario
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Doug
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answered on 10 Dec 2013, 06:27 PM
Hi,

I am having the same issue.  The work around in the user guide does not work for me either.  I've tried the multiple names that Peter listed as well. Was there another solution to this problem?  I could use help here.  I was hoping the new update would address this, but it didn't.  I've been scheduling locally so far, but my test lists are getting longer and longer and I need to get them to run on another machine soon.
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Mario
Telerik team
answered on 13 Dec 2013, 07:15 PM
Hello Doug,

What you rename this config file to will not actually make any difference in this context, the intent of doing this is simply to backup the file in case you may need it later, a new one will be regenerated as soon as the old one is deleted (or renamed). Unfortunately Peter never got back to us with regards to this problem, so I am not sure if he ever resolved it. Can you uninstall, backup configs, reboot your machine (to ensure no Telerik processes are running), and attempt a clean reinstall?

As a workaround to this issue altogether, you could use the remote machine for the scheduling/storage server components needed to run tests remotely, it is not necessary for your Test Studio standalone machine to be the one running them, any run-time edition installation comes with these features by default.

Regards,
Mario
Telerik
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