Not recognizing aspera plugin

4 posts, 0 answers
  1. Joseph
    Joseph avatar
    3 posts
    Member since:
    Nov 2011

    Posted 06 Dec 2011 Link to this post

    Hello,

    I've been testing an application that uses an aspera plugin. I've downloaded the Aspera plugin and used it without issues. However when I try to run a or record a test using telerik, it seems my browser no longer recognizes that I have the plugin. It tells me I need to install aspera plugin to upload files. What makes this more confusing is that none of my colleagues are experierncing this problem.

    I've tried uninstalling/re-installing aspera, aswell as installing it again from the link, to no avail. Has anyone else experienced a similar issue or know a way of resolving this?

    Thanks,
    Joseph
  2. Plamen
    Admin
    Plamen avatar
    8 posts

    Posted 12 Dec 2011 Link to this post

    Hi Joseph,

    Unfortunately we are not aware of this problem and no one has reported something similar. Is your app publicly accessible? If so, the best way for us to troubleshoot the issue is to see it first-hand. Please provide us with the means to reproduce the issue locally.

    If you consider the info too sensitive for the forum then please go ahead and file a support ticket on this. A support ticket is completely confidential.

    All the best,
    Plamen
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Joseph
    Joseph avatar
    3 posts
    Member since:
    Nov 2011

    Posted 13 Dec 2011 Link to this post

    I was actually able to resolve this issue. After several re-installation attempts of Aspera, I realized there is an option, making it usable by all users on your computer. If you select this option, the Aspera plugin is recognized while running Telerik
  4. Plamen
    Admin
    Plamen avatar
    8 posts

    Posted 14 Dec 2011 Link to this post

    Hello Joseph,

    I'm glad to hear you've managed to resolve this and thank you for sharing the solution. This might be helpful if someone has the same problem in future.

    Kind regards,
    Plamen
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
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