Monitoring problem

5 posts, 0 answers
  1. Josh
    Josh avatar
    17 posts
    Member since:
    Mar 2013

    Posted 28 Apr 2013 Link to this post

    My environment is set up as per the env.png attachment.

    I've confirmed that the profiling service is up and running on one of the monitored machines and I have selected several counters and saved them (profiler,png).

    After the test is executed and the results are displayed in the Analyze window, the monitored machines are not displayed. Not only that but the agent (which is not set-up to be monitored) IS displayed (results.png).

    I'd like to be able to monitor my server and database but I'm guessing my set-up is wrong somewhere. Help would be appreciated.
  2. Velin Koychev
    Admin
    Velin Koychev avatar
    88 posts

    Posted 01 May 2013 Link to this post

    Hello Josh,

    I am sorry to hear that you have this issue.

    We will need more details about that in order to come to the root of the issue. 
    1) Make sure that you have installed the same version of Test Studio on all of the machines.
    2) Specify Sampling rate that is less than the Total Test Duration.
    3) Enable Trace Log on all of the computers and send us the log files. This will help us understand better what is causing this problem. It is possible that the ports that Test Studio use are blocked and our services cannot communicate. 
     
    Looking forward to hearing from you.

    Kind regards,
    Velin Koychev
    the Telerik team
    Quickly become an expert in Test Studio, check out our new training sessions!
    Test Studio Trainings
  3. Josh
    Josh avatar
    17 posts
    Member since:
    Mar 2013

    Posted 01 May 2013 Link to this post

    Ran a 10-minute, 5 second sample time test with all the same versions of Test Studio and the logs are attached.
  4. Velin Koychev
    Admin
    Velin Koychev avatar
    88 posts

    Posted 02 May 2013 Link to this post

    Hi Josh,

    As you can see from both of the log files, the problem is that:

    Situation: Inner exception sending profiling data back to controller.
    Outer Exception Type: System.ServiceModel.EndpointNotFoundException
         Message: There was no endpoint listening at http://cnwjk5a:8012/TestStudio/LoadControllerService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
     
    It looks like the problem is based on some networking restrictions. 
    The issue you are experiencing is usually due to specific network settings or firewall and/or anti-virus software. Most likely outgoing port 8012 is blocked on both of these machines. You can use software like TCPView to check if the services are able to communicate through this port.

    I would also recommend you to temporary disable any firewall and antivirus software on your computer, to see if this helps. 
      
    Looking forward to hearing from you.
    Greetings,
    Velin Koychev
    the Telerik team
    Quickly become an expert in Test Studio, check out our new training sessions!
    Test Studio Trainings
  5. Josh
    Josh avatar
    17 posts
    Member since:
    Mar 2013

    Posted 02 May 2013 Link to this post

    After some digging I discovered I had actually opened outgoing port 8010 - so yeah, that'd do it! Thanks for the help, much appreciated.
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