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Chrome Extension Crashing

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Jiri
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Jiri asked on 29 Oct 2013, 09:10 AM
I am not sure if I report it to the right support queue. Please redirect as appropriate.

I have installed the latest Q3 release and the Telerik TestStudio 2013.1.911.0 is crashing within latest Chrome - the Chrome reports that the extension has been restarted every second or so day.

Can I send to you some logs or some further info so that you can troubleshoot?

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Ivaylo
Telerik team
answered on 30 Oct 2013, 09:01 AM
Hello Jiri,

I am sorry for the issue you are experiencing.
Please try reinstalling the extension and see how this will work for you. You can follow the instructions in this article in order to proceed.

Regards,
Ivaylo
Telerik
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Jiri
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answered on 30 Oct 2013, 10:09 AM
I have reinstalled the extension and we will see how it goes! I will revert to this ticket if the problem persists in a few days.

thanks
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Ivaylo
Telerik team
answered on 31 Oct 2013, 12:23 PM
Hello Jiri,

Thank you for the update.
If the issue continues please do not hesitate to contact us back.

Regards,
Ivaylo
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Jiri
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answered on 02 Nov 2013, 02:57 PM
Hi

it crashed again.

Is there any log I can send over?
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Ivaylo
Telerik team
answered on 04 Nov 2013, 01:21 PM
Hello Jiri,

Please let me know which version of Chrome you are using. There is a new beta version of the Chrome browser, if you are using it you may experience this behavior since we support only official browser versions. Please double check and make sure the browser is properly calibrated as shown in this article. Also please disable all third party extensions if you are using any. 

Regards,
Ivaylo
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Jiri
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answered on 04 Nov 2013, 01:54 PM
Hi:

thank you very much for your kind help!

The Chrome Version is 30.0.1599.101 m. 

I am unable to find Test Studio and the documentation you refer to contains pictures from IE where I do not have any add-on installed at all. Can you please check my Telerik Account if I am entitled to the Test Studio product? I only can download Telerik Testing Framework.

Regarding disabling of other addons, that's not an option, I am afraid. However, I am happy to install any experimental version of your addon with enhanced logging to help you troubleshoot.

All my best
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Ivaylo
Telerik team
answered on 05 Nov 2013, 08:41 AM
Hеllo Jiri,

You are may be logged with different account and that is why you see only the framework as available download. You should refer this question to your account manager and get more details on this.

Regarding the chrome we will need you to remove all the add-ons just temporarily for testing purposes and see if the extension will continue crashing.
Another way to proceed is to uninstall the chrome browser completely and perform new installation and add the extension.

Regards,
Ivaylo
Telerik
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