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Cannot activate Test Studio

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Jasmine
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Jasmine asked on 28 Jan 2014, 02:09 AM
Hello,

We are trying to activate two of our licenses for test studio.  We have tried both automatic activation and manual activation but neither work.  Here is what happens on automatic activation: http://screencast.com/t/AvfvpODXWLlW.

When we try to manually activate, we enter in the machine name and key then the screen refreshes without adding the license.

FYI, we had trial versions installed which expired on 25 Jan.  We tried uninstalling them and reinstalling the latest version but still cannot activate.

We are on some tight deadlines and falling behind due to this.  My email address is Jasmine.SIlva@assistrx.com.  The account owner address is  Lonnie.Koenig@assist-rx.com. Thanks for your help. 

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Cody
Telerik team
answered on 29 Jan 2014, 03:53 PM
Hi,

We are investigating your account settings to try and determine where the problem is. We'll up date you as soon as we have this figured out.

Regards,
Cody
Telerik
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ipanchev
Telerik team
answered on 30 Jan 2014, 06:42 AM
Hi Jasmine,

We did a fix to your account and as far as I can see from our system you managed to activate with the latest Test Studio R2 SP1 release.
Is that correct? Is the problem fixed on your side?

Regards,
Iliyan
Telerik
The New Release of Telerik Test Studio Is Here! Download, install,
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Kamran Shaukat Ali Khan
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answered on 29 May 2014, 09:34 AM
I'm facing somewhat similar problem. I downloaded and installed the trial version. I created an account at telerik website too. However, I didn't get a key to put for trial activation.
No idea if I'm missing anything but I tried best to explore your website too.

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Boyan Boev
Telerik team
answered on 29 May 2014, 12:41 PM
Hi Kamran,

Thank you for contacting us.

You don't need a key for the trial version.

You can directly activate it as a trial automatically.

Hope this helps.

Regards,
Boyan Boev
Telerik
 
The New Release of Telerik Test Studio Is Here! Download, install,
and send us your feedback!
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Jasmine
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Cody
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ipanchev
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Kamran Shaukat Ali Khan
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Boyan Boev
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