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2 answers
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Hi,

I was trying to update my installed Telerik products using "Progress Control Panel for Windows" yesterday. But for some reason it never finished updating. It downloaded everything but the progress bar said uninstalling but it never finished (after hours). So I closed the application and tried to uninstall each component one by one. First through the Progress Control Panel and then through Windows Programs Add & Remove. Some of the products were uninstalled but some hasn't. I can't seem to install a newer version either. It hangs up as well.

Is there a way I can uninstall everything and install it fresh? I am frustrated and this is not allowing me to finish my work which is on a deadline.

Please kindly assist ASAP. I am a paid subscribed customer but since this is not product specific, I don't know where to raise the Support Ticket for this issue.

Kind Regards,

JB

JB
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 answered on 30 Jan 2018
4 answers
497 views

When I run the version of the Telerik Control Panel that I've downloaded from my account page (ProgressControlPanelSetup_2017_3_1002_3.exe), it runs the Control Panel, but the Control Panel doesn't actually get installed on my computer. This means that I have to keep this exe sitting on my desktop and run it from there every time. Can someone help? This is what the install log says:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.2.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read string value '4.7.02053'
Setting value '4.7.02053 {string}' for property 'DotNet40Full_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
Property: [DotNet40Full_TargetVersion] = 4.7.02053 {string}
Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
Will attempt to elevate process.
Running command 'C:\Users\XXXX\AppData\Local\Temp\7zS8436FF8B\ProgressControlPanel.exe' with arguments ''

Emily
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 answered on 06 Oct 2017
2 answers
240 views

Hi!

Today I became a licensed user for a Product my company has purchased from Telerik. And as I understand it I need to download and install the Control Panel to be able to manage my Telerik Products. Said and done, I've got the Control Panel up and running and I see one installed product: UI for ASP.NET AJAX, which is correct by the way.

When I select this Product and have a look at "View All Versions", I do see four available versions:
2017.2.711 (Trial installed),
2017.2.621 (disabled),
2017.2.503 (disabled) and
2015.2.623.

Why on Earth do I see just these four?

My Company uses 2016.2.607.40 (.NET 4.0) and I would like to use this.
Also, I don't want 2017.2.711 (Trial installed) as an installed trial version.

What have I done wrong or missed? I Think I did download the Control Panel without being logged on with my Telerik user account. Perhaps this made 2017.2.711 being installed as Trial.

Any input appreciated, thank you!

Daniel
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 answered on 13 Sep 2017
8 answers
266 views

I have been attempting to download UI for Winforms R1 2017 SP1 for the past couple of days, but every time I start the download using the Control Panel it gets to 152/162MB and then stops.  After about another hour or so of waiting I eventually get a warning that the Hash doesnt match.  The first time it failed, I chose the retry option and the result was the same. So at the end of the second failure, I chose the cancel option at which point the progress bar on the control panel updated and displayed 2998MB/162MB.  I gave up and tried again today, but it appears to be doing the same thing.

 

Is there another way that I can download manually that particular version of the controls without using the control panel and install the version and maintain my current version of the controls which I need to do to support an application already in production.

Dyanko
Telerik team
 answered on 30 Aug 2017
1 answer
112 views

We renewed our license a few weeks ago and it's all good on the website, but the Control Panel and VS Extension don't seem to recognize this. Can I just ignore this or will there be an issue when the previous expiration date hits in a week or so?

Nikola
Telerik team
 answered on 28 Apr 2017
5 answers
79 views

Hi,

    i am facing the issue with radgridview. i.e GridEventHandler_SelectionChanging method is taking  more than 45 seconds of time to go to GridEventHandler_SelectionChanged events. can any one have solutions?

Stefan
Telerik team
 answered on 24 Apr 2017
1 answer
137 views

My computer is FIPS enabled (Work requirement). When I try to update the Control Panel the program Crashes. If I disable FIPS using the instructions provided this page http://docs.trendmicro.com/all/ent/sc/v3.0/en-US/cmcolh/t_fips.html the Control Panel does not crash and the update works. This just an FYI.


Faulting application name: TelerikControlPanel.exe, version: 2016.4.1514.1, time stamp: 0x58c7d53e
Faulting module name: KERNELBASE.dll, version: 10.0.14393.1066, time stamp: 0x58d9f07f
Exception code: 0xe0434352
Fault offset: 0x000da932
Faulting process id: 0x6100
Faulting application start time: 0x01d2b918ec24a64e
Faulting application path: C:\Program Files (x86)\Telerik\Control Panel\TelerikControlPanel.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 72c1ef97-a394-4ef2-b8e6-9cf938b3186e
Faulting package full name: 
Faulting package-relative application ID: 

Application: TelerikControlPanel.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
   at System.Security.Cryptography.MD5CryptoServiceProvider..ctor()

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeConstructorInfo.Invoke(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
   at System.Security.Cryptography.CryptoConfig.CreateFromName(System.String, System.Object[])
   at System.Security.Cryptography.MD5.Create()
   at Telerik.Installers.Downloader.ByteRangeDownloader.GetMD5Hash(System.IO.Stream)
   at Telerik.Installers.Downloader.ByteRangeDownloader.GetMD5HashOfDownloadedFile(Telerik.Installers.Downloader.DownloadContext)
   at Telerik.Installers.Downloader.ByteRangeDownloader+<>c__DisplayClassd.<Start>b__5(System.Threading.Tasks.Task[])

Exception Info: System.AggregateException
   at System.Threading.Tasks.TaskExceptionHolder.Finalize()

Dyanko
Telerik team
 answered on 19 Apr 2017
14 answers
370 views

I can't run TelerikControlPanelSetup_2015_3_0601_3.exe on windows 10. Please help me. Thanks!

 

Dyanko
Telerik team
 answered on 22 Mar 2017
2 answers
325 views

Hi,

I just downloaded the control panel. The link downloads TelerikControlPanelSetup_2016_4_1422_1.exe

It says 'is a bit old...'

What is the correct link to download the latest version?

 

 

Vesko
Telerik team
 answered on 03 Mar 2017
7 answers
390 views

At this point I cannot download products via the Control Panel.

The exact message I get is "Hmmm. It seems this installer is a bit old. Please, download the newest shiny version from here".The version it links me to is TelerikControlPanelSetup_2016_4_1317

Except I keep getting the same version, with the same error. I tried downloading it from the public site, and from My Account (which is current and my subscriptions don't expire until July 2017.

I do understand that the workaround is to download directly from the website, but I wanted to report that the Control Panel mechanism seems broken as of now.

Andrea
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 answered on 28 Feb 2017
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