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Updates Confusion

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12 Answers, 1 is accepted

answered on 14 Sep 2017, 11:14 AM

Hello Craig,

We have just released our 2017 R3 release and you should be able to see the updates to the new versions of the installed products and update them normally through the Telerik Control Panel. The issue shouldn't prevent you from updating when there is an actual update. It falsely notifies you about non-existing update. We are working to release a fix for this as soon as possible.

Please let us know if you need any further assistance.

Regards,
Momchil
Progress Telerik

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answered on 18 Jun 2018, 08:40 AM

2018-06-18_10h38_19.png

2018-06-18_10h40_11.png

I don't know if it is the same situation, but it seems to be something like that.

I have also Windows 10 Pro, VS2017 . TelerikPanel is with Version 2018.2.607.1

I received popup notifications that 2 new versions of my installed Telerik tools were available and need to be updated.

However on next page where I can see all my installed products, there are no products that needs to be updated.

I have not installed all of available products (I don't need them all). May be there is the problem?

answered on 20 Jun 2018, 01:22 PM

Hi Krasimir,

I have tried to replicate the problem you face but I was not able to do so. According to our records, the products you installed are all latest version available for you. And you have updated Telerik Testing Framework and Just Decompile after the initial install. As the update notification is again for 2 products I think that the update might not have worked out. To verify this, please select both products one by one and select View All Versions in the versions list ensure that there is Installed written next to the one at the top.

It would also be very helpful if you could send us a record of the requests the Control Panel makes after it is launched. Below you can find steps for that. It, however, would require extra effort from your end, so we would understand if you don't do it.

1. Install Telerik Fiddler
2. Configure Fiddler to decrypt HTTPS traffic
3. Launch Progress Control Panel (Fiddler should be running)

If you observe the same behaviour send us the Fiddler session as an archive as described here. We are interested only in the requests made to dl.telerik.com/runtime*, so you can select only them with your mouse and then choose to save Selected Sessions instead of all sessions.

Thanks in advance for your cooperation. I am looking forward to your reply.

Regards,
Nikola
Progress Telerik