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Control Panel, Stuck at downloading...

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GarfieldTech
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GarfieldTech asked on 20 Mar 2019, 05:41 PM

Stuck at download either choice add other items or leave as included, but still stuck at downloading step 114 MB...  Tried to uncheck VS 2013 and 2017 then included 2013 and 2017, nothing go far... 

Thank you

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GarfieldTech
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answered on 20 Mar 2019, 06:05 PM

I found alternate method of install, Just using Visual Studio 2017 and there is a top menu with Tools --> Extension and Update...

Then click "Online" and type whatever like Telerik Asp.Net MVC VSExtensions and follow instruction from there... 

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GarfieldTech
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answered on 20 Mar 2019, 06:07 PM

Since downloading Control Panel installation exe not working, found another alternate if downloading Control Panel installation exe file not work, just open VS 2017 and click Tools --> Extension and Update... then click "Online" and type whatever like Telerik Asp.Net MVC VSExtensions and follow download instruction... 

 

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Nikolay Mishev
Telerik team
answered on 22 Mar 2019, 07:56 AM
Hi David,

I'm glad that you have managed to find a work around on this issue. Another thing I would recommend is using the offline(.msi) installers for the products. They can be found in your account downloads page.

As for the Progress Control Panel stuck at download, please refer to this article discussing the same behavior. The major point that you should check are: 
  1. Check with your Administrators if any download size restrictions exist on your Network infrastructure.
  2. Check if FIPS is enabled and disable it.

Please let us know if there is anything else we can assist you with.

Regards, Nikolay Mishev
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GarfieldTech
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answered on 25 Mar 2019, 04:44 PM

Hello Nikolay,

Just FYI, I asked Administrators and we don't run FIPS and there is no restrictions download size on our network infrastructure.  Yes, I will do that using offline (msi) files to install.

Thank you,

David

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Nikolay Mishev
Telerik team
answered on 28 Mar 2019, 03:18 PM
Hello David,

In order to find out what might cause the issue on your side we will need a record of the web requests from Progress Control Panel session. Telerik Fiddler is very useful for this purpose. Here is how to capture the web requests:
  1. Install Telerik Fiddler
  2. Configure Fiddler to decrypt HTTPS traffic.
  3. Launch Progress Control Panel and reproduce the problem (Fiddler should be running).
  4. Create a Session Archive Zip (SAZ) Traffic archive

Please, zip and attache the Fiddler session to take a closer look.

If the zip file is too big to be uploaded here, I have created a Shared Folder so you can upload the file there, here is the link.

Looking forward to your response.

Regards,
Nikolay Mishev
Progress Telerik
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GarfieldTech
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GarfieldTech
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Nikolay Mishev
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