Let’s cover what a bug report is and its purpose. Bug reports are where support engineers and developers outline errors and end-user encounters. It includes the steps to reproduce this issue, details on the troubleshooting effort, and specific documentation on how to resolve it.
When you work on a support team, collecting end-user details takes most of your time. Imagine you could change how much time you spend communicating back and forth and put an end to video chats because you have a troubleshooting solution that does all that for you.
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