Update: Looking for help on how to submit a support ticket? Please see our more up to date post here.
If you find yourself faced with an issue relating to Kendo UI, we're here to help. In fact, did you know that we have an awesome support ticketing system? In this blog post, I'll show you how to use it.
Our team prides itself on having a robust framework for building HTML5 applications and sites. However, sometimes things just don't work the way our customers expect them to. When this happens, we offer a number of ways to get help. One of our most popular options is the Kendo UI forums. Here, you can pose a question on a number of different topics. Our team, along with our awesome community, try our best to answer as many questions as possible. However, sometimes customers feel more comfortable dealing directly with our team. That's fine too! For that, we have our support ticketing system.
When you download a trial or purchase a license of Kendo UI, we provide a support term and ticketing system with a guaranteed response time. This means that if you encounter a problem with Kendo UI, you can contact our support team for help.
Here's how it works. At the top of the Kendo UI website, you'll notice the Telerik banner:
Kendo UI Website Banner
In fact, you'll see this banner across all of our sites.
This banner allows you to sign in with your account profile that you create when downloading a trial or when making a license purchase:
Clicking your name in the Telerik banner will display the profile pop-over for your account:
Kendo UI Account Page
The Support Tickets option will take you to a list of your support tickets:
Your Support Tickets
All of the support tickets that you've submitted will be listed here. Think of this page as your one-stop-shop for connecting with the Kendo UI support team.
In addition to tracking and managing your support tickets, you'll also be able to send us presales inquiries or general feedback. We love receiving both!
To create a support ticket, you simply click Contact Support Team. From there, the following page will be displayed:
Available Support List
This is a listing of all of your support options. Note: Other Telerik products/technologies will be listed here as well if you have a trial or commercial license. In this example, I've just signed up for a trial for Kendo UI Complete. This provides me with the support options you see (above).
It's important to notice here that we provide support for all trial users. That's because we want you to be successful with Kendo UI at all stages of your project, including those stages that involve prototyping or envisioning. We want you to put Kendo UI through its paces so you can rest assured knowing that it's providing the right solution for you.
To submit a ticket, simply click on the collection (Kendo UI Web, Kendo UI DataViz, or Kendo UI Mobile) that pertains to your issue. For example, clicking on the support ticket option for Kendo UI Web will take you to the following page:
Request Support for Kendo UI Web
Here, you'll be able to provide us with a detailed description of any issue(s) you've encountered. We encourage you to be as thorough as possible. Please include all relevant information as it relates to your scenario, set-up, and/or issue. The more information you provide, the more effective we can be at helping you get unblocked and onto your next task.
John Bristowe is a member of the Developer Relations team at Progress. He specialises in web and mobile app development.