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Urgent Issue

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Jerry Cui
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Jerry Cui asked on 08 Jan 2009, 03:50 AM
Hi Telerik,

We baught Telerik controls two years ago, and our product is online this year, unfortunately now we are suffering from the memory leak issue of the Grid control in product environment; we used Telerik grid a lot in our solution, and we have to fix this issue or our customer will not happy. I notice there was a service package in 2008 (Q2 2008 SP2 ) which fixed some memory leak issue; I want to confirm if our product can apply this service package;

These are version information of our purchase:
RadGrid.Net2.dll -- 4.6.2.0
RadCalendar.Net2.dll -- 2.0.2.0
RadTabStrip.Net2.dll -- 3.4.2.0
RadPanelbar.Net2.dll -- 4.1.2.0
RadInput.Net2.dll -- 1.5.2.0
RadWindow.Net2.dll -- 1.7.2.0

It's a very urgent issue, please help, thanks a lot!

Regards,

Jerry

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Ivo
Telerik team
answered on 08 Jan 2009, 10:09 AM
Hi Jerry Cui,

Yes, your company has a currently valid license for the latest versions of RadGrid and the other controls listed in your post. I have sent you an email with a screenshot how to download these.

Best wishes,
Ivo
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