[Solved] Toolbar Controls Not Visible In IE

[Eric]

Having just upgraded from the trial version to the purchased version of RadControls for ASP.NET as well as the latest version of RadControls "Prometheus", the editor toolbar in IE displays, but without any of the toolbar items on it.  It works correctly in Firefox and Safari.  Haven't changed any declarative code or code-behind since long before the upgrade to the purchased version.

Here is the code that I am using in the ASPX file:

<telerik:RadEditor ID="editorWebmailSignature" EnableEmbeddedSkins="false"
Width="888" Skin="spa" AllowScripts="false" AutoResizeHeight="false"
EditModes="Design" runat="server">
<Tools>
<telerik:EditorToolGroup>
<telerik:EditorSeparator />
<telerik:EditorTool Name="FontName" />
<telerik:EditorTool Name="RealFontSize" />
<telerik:EditorSeparator />
<telerik:EditorTool Name="bold" />
<telerik:EditorTool Name="italic" />
<telerik:EditorTool Name="underline" />
<telerik:EditorTool Name="strikethrough" />
<telerik:EditorTool Name="justifyleft" />
<telerik:EditorTool Name="justifycenter" />
<telerik:EditorTool Name="justifyright" />
<telerik:EditorSeparator />
<telerik:EditorTool Name="Cut" />
<telerik:EditorTool Name="Copy" />
<telerik:EditorTool Name="Paste" />
<telerik:EditorTool Name="PasteStrip" />
</telerik:EditorToolGroup>
</Tools>
</telerik:RadEditor>

Thanks in advance,

Eric

[Rumen]

Hello Eric,

Could you remove just for test the EnableEmbeddedSkins="false" and Skin="spa" properties from the editor's declaration?

        <telerik:RadEditor ID="editorWebmailSignature"  Width="888"
             AllowScripts="false" AutoResizeHeight="false" EditModes="Design" runat="server">
            <Tools>
                <telerik:EditorToolGroup>
                    <telerik:EditorSeparator />
                    <telerik:EditorTool Name="FontName" />
                    <telerik:EditorTool Name="RealFontSize" />
                    <telerik:EditorSeparator />
                    <telerik:EditorTool Name="bold" />
                    <telerik:EditorTool Name="italic" />
                    <telerik:EditorTool Name="underline" />
                    <telerik:EditorTool Name="strikethrough" />
                    <telerik:EditorTool Name="justifyleft" />
                    <telerik:EditorTool Name="justifycenter" />
                    <telerik:EditorTool Name="justifyright" />
                    <telerik:EditorSeparator />
                    <telerik:EditorTool Name="Cut" />
                    <telerik:EditorTool Name="Copy" />
                    <telerik:EditorTool Name="Paste" />
                    <telerik:EditorTool Name="PasteStrip" />
                </telerik:EditorToolGroup>
            </Tools>
        </telerik:RadEditor>

If this fixes the problem, then the problem is due to your custom skin.

Best regards,
Rumen
the Telerik team

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[Eric]

Rumen,

I tried your suggestion of removing the skin information from the declarative section of the editor in the ASPX and this did not resolve the problem.

Next I removed the css and image folder for the editor from my App_Theme folder and this did not resolve the problem.

Lastly I removed the calendar css and image folder (which i was having some issues with the dropdown calendar control) from the App_Theme folder, and this resolved the problem.

Obviously there is a problem with the styles I was trying to work with.

Thanks again for the help,

Eric