implemented the telerik rad editor in production over the weekend and have two calls so far that the text is disappearing when the form is submitted. Running a asp.net 4.5 project here with ajax.
I took the one call myself. The user can't even right click in the editor this was the case in IE, chrome and firefox. CTRL + V did work when attempting to paste, but when the form was submitted the content was cleared - it was also cleared when content was directly typed it. The content does show in the box it just gets cleared when the form is submitted.
I wasn't able to duplicate this on my PC or another PC. But then we got another call with the same issue.
Has anyone come across this?
I took the one call myself. The user can't even right click in the editor this was the case in IE, chrome and firefox. CTRL + V did work when attempting to paste, but when the form was submitted the content was cleared - it was also cleared when content was directly typed it. The content does show in the box it just gets cleared when the form is submitted.
I wasn't able to duplicate this on my PC or another PC. But then we got another call with the same issue.
Has anyone come across this?
1 Answer, 1 is accepted
0
Hello Patrick,
A similar behavior is described in this KB article, in which possible resolutions are provided.
If this is not the case, it should be better if you could prompt the users to provide more details about the browser, its version etc.
Also, some details about the configuration of the editor and the scenario with which the problem is encountered will be useful to recreated the problem and investigate it properly.
Regards,
Ianko
Telerik
A similar behavior is described in this KB article, in which possible resolutions are provided.
If this is not the case, it should be better if you could prompt the users to provide more details about the browser, its version etc.
Also, some details about the configuration of the editor and the scenario with which the problem is encountered will be useful to recreated the problem and investigate it properly.
Regards,
Ianko
Telerik
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