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Telerik.Web.UI_2010_2_713_Trial installation error

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Installer and VS Extensions
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eugeneya
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eugeneya asked on 29 Jul 2010, 02:01 PM
Hi!
I download Telerik.Web.UI_2010_2_713_Trial but it produce error while installation: This installation package could not be opened.
OS: Windows XP SP3.
What can I do to install Telerik.Web.UI_2010_2_713_Trial?

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answered on 29 Jul 2010, 02:17 PM
@eugeneya,
you can send a log file: http://www.telerik.com/help/aspnet-ajax/installation_troubleshooting.html

Cheers,
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eugeneya
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answered on 29 Jul 2010, 02:26 PM
Where is this log file placed?
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Erjan Gavalji
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answered on 29 Jul 2010, 02:29 PM
Hi guys,

Eugenea, please, open a formal support ticket to send us the packed log file.
Blaize, thanks for the heads-up!

Kind regards,
Erjan Gavalji
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eugeneya
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answered on 29 Jul 2010, 02:44 PM
Thanks for the answer.
But how to open a formal support ticket ?
And I can't find the packed log file.
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Erjan Gavalji
Telerik team
answered on 29 Jul 2010, 03:48 PM
Hello eugeneya,

The log file is created in the folder where you start the command prompt at (defaults to C:\Documents and Settings\[YourUserName]).

Kind regards,
Erjan Gavalji
the Telerik team
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eugeneya
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answered on 30 Jul 2010, 08:56 AM
There are no any log files in the command promt.
I think, system generate exception when I try to run installer.
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Erjan Gavalji
Telerik team
answered on 30 Jul 2010, 09:09 AM
Hi eugeneya,

I'm sorry I didn't take a look at the exact error message in your initial post.
Here is a part of the Installation Troubleshooting article in the documentation:

Problem:

Error message "This installation package could not be opened. Contact the Application vendor to verify that this is a valid windows installer package"

Reason:

There are two possible reasons for this error to happen:

  • The installation file got corrupt during the download
  • The installation file was downloaded to a compressed folder and/or the temp folder on the machine is compressed

Suggested solution:

Log in to your Telerik account and download the RadControls installer again. An md5 hash sum calculator can be used to verify the new download is not corrupt (the fciv utility is such a tool). Download the installation file to a non-compressed drive.

Can you please, follow the steps above?

Kind regards,
Erjan Gavalji
the Telerik team
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eugeneya
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answered on 30 Jul 2010, 10:40 AM
Ok, many thanks :)
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eugeneya
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eugeneya
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Erjan Gavalji
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