This is a migrated thread and some comments may be shown as answers.

Telerik Styling / Skin Issue on certain clients

2 Answers 26 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Paul
Top achievements
Rank 1
Paul asked on 08 Apr 2015, 08:32 AM

Hi,

 

I use UI for ASP.NET AJAX v.2013.2.717.40 in my ASP.Net application. With the built in Skin WebBlue.

The application is deployed and is functioning as expected.

 

However some of my clients that use the application complain that the skinning of certain controls are not working. However whenever I test from various clients (Chrome, IE) it does render.

 

I have supplied Two images, one showing that the RadWindow border is not showing on my clients browser, but on mine it does.

 

Can you point me in a right direction please?

 

 

2 Answers, 1 is accepted

Sort by
0
Accepted
Marin Bratanov
Telerik team
answered on 08 Apr 2015, 08:49 AM

Hello Paul,

I can suggest starting from this article: http://www.telerik.com/help/aspnet-ajax/window-troubleshooting-missing-borders-titlebar-and-commands.html. It seems likely that old IEs can have such an issue if there are many stylesheets on the page (over 31) and if you use IE11 the issue is not likely to manifest as it has this limit increased.

If this does not help, you can consider enabling the CDN to avoid any potential issues with the webresources for these clients (AV/Firewalls/proxies can block such requests as they can generate long URLs): http://www.telerik.com/help/aspnet-ajax/stylesheetmanager-cdn-support.html.

To know the exact problem, the issue must be inspected as it occurs - both the rendered HTML and the network traffic, as a networking issue still seems quite likely to me.

Regards,

Marin Bratanov
Telerik
 

See What's Next in App Development. Register for TelerikNEXT.

 
0
Paul
Top achievements
Rank 1
answered on 08 Apr 2015, 09:11 AM

Hi Martin,

Thank you for the quick and informed reply. I will go through the provided posts and make the appropriate amends.

Regards,

Paul

Tags
General Discussions
Asked by
Paul
Top achievements
Rank 1
Answers by
Marin Bratanov
Telerik team
Paul
Top achievements
Rank 1
Share this question
or