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Telerik is taking more time to be installed

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Installer and VS Extensions
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Daniel Muhirwa
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Daniel Muhirwa asked on 15 Feb 2012, 05:18 AM
Hi!Is it normal that the installation of telerik take more time than a normal installation.I have install from 21h00 pm ,now it is 6h00 am but still it is on 50%.

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Chavdar Dimitrov
Telerik team
answered on 15 Feb 2012, 10:36 AM
Hello Daniel,

Thank you for contacting us.

The installation of all the products (together) from our Web Installer takes less than 3 hours when the internet connection is fast enough. I took a look at the reports and we received one report from you about internet connectivity problem.

Do you have problems with the internet connection? This could be the reason for taking too long to install our products.

As an alternative to the web installer, I could suggest you to use the offline installers of our products.

Let me know if you need any further assistance.

Best regards,
Chavdar,
the Telerik team
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Mahdi
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answered on 20 Jul 2012, 08:23 AM
As for me, I am sure that my internet connection is working very well. But it takes way too long and sometimes it tells me that u have an internet connection problem and tells me to choose a proxy while i am sure i have no problem with my connection.
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Chavdar Dimitrov
Telerik team
answered on 20 Jul 2012, 03:44 PM
Hello Mahdi,

Thanks for writing.

The connection problem dialog pops up when the data transfer is interrupted for some reason. It doesn't mean that your internet connections is bad. This could be caused by an external for you and us network infrastructure.

If you don't use a proxy, you just need to click on the 'Retry' button and the installer will make another attempt to download the file.

Please, do not hesitate to come back to us if you have any further comments.

Kind regards,
Chavdar,
the Telerik team
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Installer and VS Extensions
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Daniel Muhirwa
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Chavdar Dimitrov
Telerik team
Mahdi
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