"Telerik is not defined"

[Thomas]

I have a Page which has tied to a master page. In one of the content areas on the Page, I have a User Control which contains a Prometheus Tooltip control. With the lastest version (2007.2.1107) I'm now getting "Telerik is not defined" javascript errors. Firebug shows the following line at the culprit:

Sys.Application.add_init(function() {

827 $create(Telerik.Web.UI.RadToolTip, {"clientStateFieldID":"ctl00_contentHeader_ContractSummaryHeader1_SignatorTooltip_ClientState","formID":"aspnetForm","position":31,"relativeTo":1,"skin":"Web20","sticky":true,"targetControlID":"ctl00_contentHeader_ContractSummaryHeader1_ContractSignatorButton"}, null, null, $get("ctl00_contentHeader_ContractSummaryHeader1_SignatorTooltip"));

828});

I have the Ajax Extensions installed along with the Ajax Control Toolkit as well as standard ASP.NET RadControls.

[Georgi Tunev]

Hello Thomas,

I've just answered your other forum post ("Whack-a-mole javascript error") - please add reproduction for this problem in the project we are asking for and send it to us - we will check it right away.




Regards,
Georgi Tunev
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[Robert Swafford]

Did anything ever come to resolve this issue?  I'm getting the same error on build 2007.03.1314 of the Prometheus controls.  My setup is a master page with a Prometheus Splitter and Telerik Script Manager on it, no Prometheus controls in the client pages.

I just added the Prometheus references to this project -- it had no javascript issues previously.

[Tsvetie]

Hello Robert Swafford,
Unfortunately Thomas did not send us his project and I cannot tell you what the problem was. As I cannot reproduce the problem locally, it would be best if you could send us a test project, demonstrating the problem. We will review it and get back to you with a solution as soon as possible.

Please check the Troubleshooting topic in our online documentation as well.

All the best,
Tsvetie
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center

[Thomas]

If I remember correctly, the problem was solved when a newer version of the controls were released. The reason I did not post a solution is that doing so is a serious chore, the controls were in beta and I figured that it was a bug that might be fixed in a subsequent version which it was.

[Svetlina Anati]

Hi Thomas,

This is not a bug but an error which occurs under specific circumstances, when the project is not configured correctly.

There are several reasons for this error to appear and they are discussed here:

http://www.telerik.com/community/forums/thread/b311D-hcgdb.aspx
http://www.telerik.com/help/radcontrols/prometheus/?Troubleshooting.html (the last paragraph)

Please verify that you handled these cases and the error you receive should be eliminated.

I also recommend to examine our help topic which Tsvetie has suggested in her post.

Let me know whether this fixes the problem. In case this does not help I would really need to reproduce the issue locally. For this purpose, open  a new support ticket and send me a small, working project (including your Web.config file and the bin directory with the dlls) and a screenshot of the error.

Greetings,

Svetlina
the Telerik team

Instantly find answers to your questions at the new Telerik Support Center