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Server Error - New Styles

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Visual Style Builder
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Jon
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Jon asked on 16 Jul 2014, 02:23 PM
For the past day or so I have been seeing this message when creating a new style.

Failed to create skin!
A server error has occured.
We have been notified and will try to resolve it ASAP.
Sorry for the inconvenience.

Can anyone shed some light on this issue?
Thanks.
JON

PS. I was able to open an old style.zip file in the editor. I simply cannot create a new one.

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Mark
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answered on 17 Jul 2014, 07:30 AM

I am also receiving these errors when trying to create a new Skin.

Your help in resolving this would be appreciated.

Thanks
Mark
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Marin Bratanov
Telerik team
answered on 17 Jul 2014, 08:28 AM

Hi guys,

We are aware of this problem and we are actively working on fixing the Visual Style Builder tool.

At the moment new skins cannot be created because of the error, but if you have an existing skin you can upload, this should work.

My best advice is waiting a few days before getting back to custom skins. This can also help you focus on other pieces of your project's logic.

Please accept my apologies for the inconvenience caused.

 

Regards,

 

Marin Bratanov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Matt
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answered on 17 Jul 2014, 05:04 PM
Adding my voice to the group waiting for a fix on the visual style builder.  I'm training on a product that uses Telerik controls and I am stymied in my progress until this is fixed.
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Marin Bratanov
Telerik team
answered on 18 Jul 2014, 06:02 AM

Hi Matt,

I want to assure you that we are working on this issue at this very moment. The Visual Style Builder is a complex tool and the fix is not trivial.

I do understand that this can be problematic, yet you can use the built-in skins until you have the custom skin and focus on other parts of the logic until then.

Please accept my sincere apologies for the inconvenience and the delay.


Regards,

Marin Bratanov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Matt
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answered on 18 Jul 2014, 05:22 PM
Hi Marin,

Thank you for the update.  I can only imaging the complexity involved, and I appreciate the on-going work to correct the issue.  Do you have any ETA you can share?

Thank you,
Matt
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Jon
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answered on 18 Jul 2014, 05:29 PM
Thank you for the update. I can understand this could be pretty complex.

In the meantime I know I could edit an existing skin. The problem is I need a skin based upon the existing "Web20" skin. All my existing skins are based upon "Simple".

Regardless, I can wait a little longer. I appreciate the Visual Style Builder and I thank you for making it available. I look forward to it's return.
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Mohammed
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answered on 21 Jul 2014, 05:19 AM
I need a skin based upon the existing "MetroTouch" skin.
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Princy
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answered on 21 Jul 2014, 12:17 PM
Hi Mohammed,

Please have a look into this forum thread which discuss about the same scenario.

Thanks,
Princy.
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Marin Bratanov
Telerik team
answered on 22 Jul 2014, 04:57 AM

Hi guys,

I am glad to inform you that the Visual Style Builder tool is operational, so you should be able to create new skins again. I hope it will help you with your projects.

Once again, please accept my apologies for the delay.


Regards,

Marin Bratanov
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Matt
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answered on 22 Jul 2014, 01:07 PM
Thank you for the update, Marin.
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Marin Bratanov
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Matt
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Mohammed
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Princy
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