[Solved] RadEditor Intermittent Problem - Missing CSS

[Chris T.]

I'm having a heck of a time with this, and I hope maybe someone has a suggestion.

It's an intermittent problem, which is always hard to track down.  Sometimes, the RadEditor arrives at the client naked (no CSS), which greatly annoys my users (see image).  It's not just a matter of it not being pretty - it is useless.

This seems to happen most on folks coming in from farther away - our remote sites with DSL links, or 3G connections in our police cars.  I can't reproduce it at my desk at all, but I have a gig connection straight to the server.

It only seems to hit the RadEditor - I've never seen or had reported another Telerik component losing its skin.

Relevant code follows:

Editor declaration, in a UserControl that acts as the edit control for a RadGrid

      <telerik:RadEditor ID="fldNarrative" runat="server" Content='<%# Eval("Narrative") %>' StripFormattingOptions="MSWord" >
        <Content />
      </telerik:RadEditor>

Skin file from my theme

<telerik:RadEditor runat="server" Skin="Office2007" EnableEmbeddedSkins="true" EditModes="Design">
  <ContextMenus>
    <telerik:EditorContextMenu TagName="*">
      <telerik:EditorTool Name="Cut" />
      <telerik:EditorTool Name="Copy" />
      <telerik:EditorTool Name="Paste" />
    </telerik:EditorContextMenu>
  </ContextMenus>
  <Tools>
    <telerik:EditorToolGroup>
      <telerik:EditorTool Name="FontName" />
      <telerik:EditorTool Name="RealFontSize" />
      <telerik:EditorTool Name="ForeColor" />
      <telerik:EditorTool Name="BackColor" />
    </telerik:EditorToolGroup>
    <telerik:EditorToolGroup>
      <telerik:EditorTool Name="Bold" />
      <telerik:EditorTool Name="Italic" />
      <telerik:EditorTool Name="Underline" />
      <telerik:EditorTool Name="Strikethrough" />
    </telerik:EditorToolGroup>
    <telerik:EditorToolGroup>
      <telerik:EditorTool Name="JustifyLeft" />
      <telerik:EditorTool Name="JustifyCenter" />
      <telerik:EditorTool Name="JustifyRight" />
    </telerik:EditorToolGroup>
    <telerik:EditorToolGroup>
      <telerik:EditorTool Name="AjaxSpellCheck" />
      <telerik:EditorTool Name="Undo" />
      <telerik:EditorTool Name="Redo" />
    </telerik:EditorToolGroup>
  </Tools>
</telerik:RadEditor>

Can't think of anything else offhand.  I know it's a longshot, but if anyone knows what could be going on, I'd be MOST appreciative.

-Chris

[Rumen]

Hi Chris,

Could you please register the external RadEditor skins as it is shown in this KB article: Registering an external skin of RadEditor?

You can also take advantage of the recently introduced CDN support which will allow you to load the controls skins from the Telerik CDN. Telerik CDN is hosted on the Amazon CloudFront service.

You can find more information about our CDN support here and here.

By loading the external or CDN skins you will ensure that the editor will load its skin.

Best regards,
Rumen
the Telerik team

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