RadDock Default Commands not displaying correctly

5 posts, 0 answers
  1. Garth Hinkel
    Garth Hinkel avatar
    3 posts
    Member since:
    Sep 2009

    Posted 14 May 2010 Link to this post


    I am dynamically creating raddocks server-side.  Everything works perfectly in debugging mode, but as soon as i deploy to a remote server then the raddocks command buttons (close and expandcollapse) disappear.  I am using IE8 to test the remote webpage.
    However, if I use Chrome to test the remote page it all works as expected.

    I am using XHTML 1.0 doctype and 2010 Q1 SP1

    What do i need to take a look at to solve this problem?


  2. Petio Petkov
    Petio Petkov avatar
    825 posts

    Posted 14 May 2010 Link to this post

    Hi Garth,

    This is very strange behavior and we are not aware of such a problem. I believe that there are some differences between the test and deployment server which causing it.
    Could you please send us a live url where we can observe the problem? Once we receive it we will do our best to help you.

    Kind regards,
    Petio Petkov
    the Telerik team

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  3. Danya
    Danya avatar
    2 posts
    Member since:
    Mar 2011

    Posted 17 Jun 2011 Link to this post

    We are seeing the same problem as well.

    Although I cannot give you a live URL, I can tell you a few things about it:

    1. We do not have Telerik installed nor registered on the GAC on our test server.
    2. The commands show up on each RadDock in our local IIS but not when deployed to the web server.
    3. We are using WIndows Server 2008 R2 with IE 8.0.7600.16385.
    4. We are using the Telerik 2011 Q1 RadControls for AJAX
    5. I can confirm that this does indeed work in Chrome 12.0.742.100.
    6. I have tried the suggestion in this thread to remove all style tags and while that has fixed some other issues it didn't fix the command buttons.
    7. I checked HTML behind Local IIS and WebServer IIS and they look the same

    I suspect something between IE and the WebResource.axd. Thoughts?
  4. Dobromir
    Dobromir avatar
    1633 posts

    Posted 23 Jun 2011 Link to this post

    Hi Danya,

    To be able to provide more to the point answer on this case we will need to examine the problem. What I would recommend you is to try using a software like Fiddler to examine the response in different browsers. Also, could you try the suggestions from the following help article:
    Web Resources Troubleshooting

    the Telerik team

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  5. Danya
    Danya avatar
    2 posts
    Member since:
    Mar 2011

    Posted 06 Jul 2011 Link to this post

    I wish I could tell you what I did to fix this but I can't say for certainty. The two things I have done so far was to follow the step in your posted article of making sure the AXD handler was mapped to the Telerik.Web.UI.dll library. When I first pulled this up in IIS 7.0 I saw that it didn't have an executable specified at all, even though the other Telerik  handlers were set. So I set it, but unfortunately I did not verify that indeed the code was still broken on the test server via IE.

    I pushed new code that sets the skin of each dock that is added during runtime, and the buttons show up now. So I went to an older site where the skins are NOT set and those button show up too now. So I can't say for certainty that just setting the axd in the Handler Mappings is the way to go. Sorry!

    I may try to build another box down the road to duplicate this and other issues I'm having...
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