List Items are not Displayed in the Template Manager

2 posts, 1 answers
    JOSHUA avatar
    1 posts
    Member since:
    Sep 2010

    Posted 08 Aug 2011 Link to this post

    Hi All,
    We have configured the Rad Editor (RadEditor to edit List Items) feature in our WSS environment.

    On trying to pick the template using the template manager it dosent shows up the documents in the document library.

    The loading wheel keeps rotating displaying nothing. 
    On the top of it till the time we click the template manager there is no javascript error on the page. but upon clikcing the template manager 
    the page throws sme javascript error saying

    Message: Sys.ArgumentException: Cannot deserialize. The data does not correspond to valid JSON.
    Parameter name: data

    how would we take it forward

  2. Answer
    Rumen avatar
    13187 posts

    Posted 10 Aug 2011 Link to this post

    Hi Joshua,

    You have indicated in you support ticket that you are still using the older version 5.8.2 (2010.2.929) of RadEditor for MOSS. Could you please confirm that this is the version that you are using? I checked our records and saw that you have also downloaded the latest version 5.8.10. Have your tried it and see whether the reported problem is fixed? If not, my recommendation is to test it, because the problem could be fixed in it.

    You can find migration instructions in the following help article: Upgrading to a newer version of RadEditor for MOSS.

    If the problem still persists after the upgrade please provide a live URL reproducing the problem?
    This error might occur if some of the results of some of RadFileExplorer's AJAX calls is corrupted. To be able to provide more to the point answer we will need to examine and debug the issue.

    If you cannot provide a live URL, could you please provide a fiddler log captured the problematic scenario? You can find information how to work with this useful tool at:

    Best wishes,
    the Telerik team
    Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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