Internet Explorer IE lock up freeze after page load

11 posts, 0 answers
  1. Relative
    Relative avatar
    31 posts
    Member since:
    May 2004

    Posted 13 Jul 2008 Link to this post

    Hi,

    After the page has loaded there is period in which IE, both 6 and 7, locks up. The page has already loaded but there is some kind of pre-processing taking place.

    If this were to happen on the first load of the site only and subsequent loads were unaffected then it would be acceptable. Firefox has a delay but it is tiny and acceptable.

    I have been trawling through the documentation but can find no mention of this,  how can this delay be removed or contained to first load only?

    Here is a video demonstrating the problem.

    Thanks,

    Leon.



  2. Yana
    Admin
    Yana avatar
    5015 posts

    Posted 15 Jul 2008 Link to this post

    Hi Leon Mills,

    Thank you for the video.

    We managed to see the problem  and need to ask you some questions:
    • What is the way you populate your RadMenu?
    • What other Telerik controls you use?
    Could you, please, send us a live URL, so we can test it locally?

    Regards,
    Yana
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  3. Relative
    Relative avatar
    31 posts
    Member since:
    May 2004

    Posted 15 Jul 2008 Link to this post

    • What is the way you populate your RadMenu?
    In this instance it is databound to Dataset using the parentid feature
    • What other Telerik controls you use?
    On the page? None.

    I will set this up in about a couple of hours - post it here or to support?

    Leon.

  4. Yana
    Admin
    Yana avatar
    5015 posts

    Posted 15 Jul 2008 Link to this post

    Hello Leon Mills,

    This problem may be caused by having lots of menu items. Anyway, it would be better if you send us a sample project in a support ticket.


    All the best,
    Yana
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  5. Relative
    Relative avatar
    31 posts
    Member since:
    May 2004

    Posted 15 Jul 2008 Link to this post

    Here is a link to the menu.

    Yes there are a lot of menu items but the disparity between FF and IE is huge.

    Leon.

  6. T. Tsonev
    Admin
    T. Tsonev avatar
    2834 posts

    Posted 15 Jul 2008 Link to this post

    Hello Leon,

    We have done some further testing and we have found the reason for the problem. It turns out that an earlier change to the code is forcing full initialization of the menu. We have fixed this and the fix will be included in the next release.

    Please, open a formal support ticket, so we can send you a hotfix. Sorry for the inconvenience.

    All the best,
    Tsvetomir Tsonev
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  7. Grant Perry
    Grant Perry avatar
    3 posts
    Member since:
    Sep 2007

    Posted 09 Oct 2008 Link to this post

    I'm having the exact same problem.  Can i get the hotfix?

    Thanks,

    Gp.
  8. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 09 Oct 2008 Link to this post

    Hi Grant,

    Please, open a formal support ticket, so we can send you a hotfix.

    Best wishes,
    Paul
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  9. Grant Perry
    Grant Perry avatar
    3 posts
    Member since:
    Sep 2007

    Posted 09 Oct 2008 Link to this post

    Hi Paul,

    I'm working with your sales staff to renew my subscription. I was out of town during the renwal period and missed the upgrade discount.  So - i'm waiting to hear back from sales on how to upgrade.

    So ... as of right now, i can't open a ticket - but i soon will.  However, in the mean time, is there any way you can help a fellow developer who's been a great customer up until my renewal period (and i will be renewing!).

    Cheers,

    Gp.
  10. Relative
    Relative avatar
    31 posts
    Member since:
    May 2004

    Posted 09 Oct 2008 Link to this post

    Just get the latest build, you don't need a hotfix if you do that.

    Leon.

  11. Neeraj Jain
    Neeraj Jain avatar
    7 posts
    Member since:
    Nov 2008

    Posted 26 Jan 2009 Link to this post

    Could you please reply with Build/Version where this issue was fixed ?
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