Rank 1
When I go to use the image tool for the first time, it takes quite some time to eventually load. Once it’s loaded, it seems to come back rather quickly the second time….but the initial delay is about 30 seconds….any idea what the problem might be? I found these two errors in my junk folder earlier, but I didn’t know if it was related to the delay I was experiencing.
My folder contains around 30 images.
Thanks in Advance
3 Answers, 1 is accepted
The problem is most likely due to your internet connection speed, because 30 images should be loaded faster in the dialog. The dialog is loaded faster after the first load because its scripts are cached.
Kind regards,
Rumen
the Telerik team
Rank 1
When using the RadFileExplorer in IE (and IE only…Firefox, Safari, Chrome all handle the following perfectly/quickly…only IE has the issue), if the directory has a lot of images in it (say, 50 or more, or perhaps the file sizes of the images are quite large), the launching of this tool will literally FREEZE the IE browser for 30-60 seconds (IE's windows-bar displays "(Not Responding)" if you try to click anywhere in the window). The RadEditor is a part of our online application where significant numbers of fairly novice users utilize it to build simple email content. So…the patience level of these authors is very low, and they often will simply attempt to close the browser, as they believe the system has crashed….when in fact, if they just waited 30-60 seconds the problem would go away.
Are you able to reproduce the problem in the Default settings demo of RadEditor? Can you please try the latest available version of Telerik.Web.UI.dll and see whether the problem still persists?
Kind regards,
Rumen
the Telerik team