Icons missing in IE with RadWindow

2 posts, 0 answers
  1. Mark
    Mark avatar
    28 posts
    Member since:
    Jan 2014

    Posted 25 Jul 2019 Link to this post

    Not sure if this is a RadWindow or RagGrid issue, but issue is affecting the RagGrid, however this issue is limited to viewing the page in Internet Explorer only (Chrome and Edge work). 

    When I open a URL with a RadGrid in a RadWindow, the embedded icons (add, refresh, edit, delete, etc.) are not visible.  If I open the exact URL directly in the browser I see the icons.  I understand these images are actually fonts and there may be issues with these fonts in IE, but this only happens when the URL is displayed in a RadWindow.

    Is there a solution or work-around?

  2. Rumen
    Rumen avatar
    14323 posts

    Posted 26 Jul 2019 Link to this post

    Hi Mark,

    The problem is most likely related to the compatibility mode of IE, which is not supported since it forces the browser to render the HTML and CSS in IE7 mode. IE9+ is supported as per the browser support page.

    You can see how to disable the Compatibility mode in this article:

    Disable the Compatibility View mode of Internet Explorer.

    Please test it and let me know how it goes.

    Regards, Rumen
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