Hyperlink manager doesn't work

[Saeid Kdaimati]

Hi,

I don't know why, but the hyperlink manager doesn't work, it shows up but the buttons doesn't display its caption and doesn't work. even the style drop down menu doesn't work.

<

 

telerik:RadEditor ID="RadEditor1" runat="server" ToolsFile="~/RadControls/Editor/ToolsFileContent.xml"

 

 

Height="600px" Skin="Windows7"

 

 

NewLineBr="False" AutoResizeHeight="True" ContentFilters="FixUlBoldItalic, FixEnclosingP, IECleanAnchors, MozEmStrong, ConvertFontToSpan, ConvertToXhtml, IndentHTMLContent, EncodeScripts, OptimizeSpans"

 

 

StripFormattingOptions="MSWordRemoveAll" OnClientCommandExecuting="OnClientCommandExecuting">

 

 

<CssFiles>

 

 

<telerik:EditorCssFile Value="~/stylesheets/RadEditorCss.css" />

 

 

</CssFiles>

 

 

<Content>

 

 

</Content>

 

 

<Tools>

 

 

<telerik:EditorToolGroup>

 

 

<telerik:EditorDropDown Name="FormatedLiks" Text="Formated Liks" ItemsPerRow="1" PopupWidth="90" PopupHeight="90">

 

 

<telerik:EditorDropDownItem Name ="Video Link" value="<li class='video'>Video Link</li>" />

 

 

<telerik:EditorDropDownItem Name ="Standard" value="<li class='standard'>Video Link</li>" />

 

 

<telerik:EditorDropDownItem Name ="Pack Link" value="<div style='margin-top: 11px;'><a class='bodylinks' style='font-size: 11px;' href='#'>PackLink</a></div>" />

 

 

</telerik:EditorDropDown>

 

 

</telerik:EditorToolGroup>

 

 

</Tools>

 

 

</telerik:RadEditor>

 

Attached a screenshot.

Regards,

[Rumen]

Hi Saeid,

Do you experience this problem only in Internet Explorer 8? The problem could be due to that you are using an older version of RadControls for ASP.NET AJAX released before the official release of IE8. The problem is due to that the FormDecorator control does not support IE8 in the older versions and the problem was fixed in Q1 2009 SP1 (version 2009.1.402).

To fix the problem you should upgrade to a version released after Q1 2009 SP1 or better to the latest one 2010.1.519 (Q1 SP2 2010) of RadControls for ASP.NET AJAX, which offers full support for IE8.


Regards,
Rumen
the Telerik team

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[Saeid Kdaimati]

I'm using Q3 2009 and face this problem with IE8 and chrome.

[Rumen]

Hello Saeid,

Did you get an error message when loading the link manager? If yes, could you please send us the error message?

Please, also open a support ticket and send a sample working project that demonstrates the problem.

My suggestion is to also test the latest version of RadEditor and see whether the problem still persists.


Greetings,
Rumen
the Telerik team

Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

[Marcel]

I am having the same problem, When I want to open a tab, there is no response. also all the buttons did not have any text.

This problem occurs in the Image, Document and Hyperlink manager.

I hope there will be a solution

[Rumen]

Hi Marcel,

The problem could be due to that you are using an older version of RadControls for ASP.NET AJAX released before the official release of IE8. The problem is due to that the FormDecorator control does not support IE8 in the older versions and the problem was fixed in Q1 2009 SP1 (version 2009.1.402).

Do you get any JavaScript errors when loading the RadEditor dialogs? If yes, could you send the error messages?

Another reason for the problem is that some anti-virus or firewall software is blocking the dialog scripts.

Sincerely yours,
Rumen
the Telerik team

[Rich]

Hi Folks

Has this ever been definitely resolved. I am having the same problem but not on all computers. I am using v 2010.2.713.40 so the upgrading versions resolution does not seem to apply.

Thanks!

[Rumen]

Hi Rich,

Do you get any JavaScript errors when loading the editor's dialogs? Is it possible to provide a live URL to the problematic site or open a support ticket and send a simple working project that demonstrates the problem?

Best regards,
Rumen
the Telerik team

[Sachita]

I am using 2020.3.915, with .net 3.5,have a display problem with Hyperlink Manager. Using IE11 with Document mode 7.

[Rumen]

Hi Kumar, 

IE7 and the compatibility mode of Internet Explorer are not supported by design since the controls are HTML5 and CSS3 based - see the browser support page.

There are two things to try:

• resize the dialog as explained in https://docs.telerik.com/devtools/aspnet-ajax/controls/editor/functionality/dialogs/examples/resize-dialogs. 
• import your own css class that will override the padding/margin via the DialogsCssFile property of RadEditor in Classic render mode:
  
  and lightweight render mode
  

Best Regards,
Rumen
Progress Telerik