Firefox blur issue - text remains highlighted, then vanishes.

6 posts, 0 answers
  1. ADH
    ADH avatar
    45 posts
    Member since:
    Nov 2006

    Posted 15 Apr 2009 Link to this post

    I've run into an odd issue with Firefox and RadInput, all types, and I'd like to see if anyone else has encountered anything like it.

    1. Click on a RadInput box.
    2. The text highlights (we have ours set to SelectAll) and de-formats (changing $20,000.00 to 20000), all as it should.
    3. Click elsewhere.
    4. The text remains selected and the formatting is NOT reapplied!
    5. Click on the same RadInput box again.
    6. This time, the text completely vanishes.

    You can repeat this process with all other RadInputs on the page. Here are some other interesting tidbits.

    • If you try to type something into the RadInput, formatting rules are applied - you can't type letters in a numeric textbox, etc.
    • If you visit ANY OTHER PAGE with a RadInput field on the page, those RadInputs start behaving in the same way! This includes going to Telerik's demos!

    We have replicated this bug with several different computers, one with a completely fresh version of Firefox. We have not been able to replicate the site that causes the bug in a simpler format. I have no idea where to start looking for the cause of such disturbing and strange behavior. Telerik seems pretty stumped too, though I still hold hope that they'll figure it out. So, I'm posting here in the hopes that someone else has some idea what might be happening.

    I've searched the Firefox bug repository to no avail, but I am fairly confident that this is some weird twist of our code plus Telerik's plus a Firefox bug. I have not been able to recreate the issue on any other browser.

    So! Have you seen this bug? Have you fixed it? Any ideas where I should start looking?
  2. Pavel
    Admin
    Pavel avatar
    904 posts

    Posted 21 Apr 2009 Link to this post

    Hi Ashley,

    We have not received any other reports about a similar issues with our RadInput controls. Can you provide more details about the exact scenario in which the problem manifests itself? What kind of controls are there on the page and what is their interaction? Any further details you can provide might help us pinpoint the cause for this undesired behavior.

    Regards,
    Pavel
    the Telerik team

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  3. ADH
    ADH avatar
    45 posts
    Member since:
    Nov 2006

    Posted 22 Apr 2009 Link to this post

    I managed to shrink down our project and still reproduce the issue. It's sent in on ticket #202715. Hopefully that will produce a solution. Definitely a weird bug, to be sure.
  4. Pavel
    Admin
    Pavel avatar
    904 posts

    Posted 28 Apr 2009 Link to this post

    Hi Ashley,

    We are looking into the issue and will reply to you shortly.

    All the best,
    Pavel
    the Telerik team

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  5. Matt
    Matt avatar
    16 posts
    Member since:
    Aug 2007

    Posted 30 Apr 2009 Link to this post

    It's been two days since your last post and still no response to this bug.  I am Ashley's supervisor and we're trying to wrap up a release where this our last remaining issue to fix.  Unfortunately we cannot and will not release as is since this basically destroys the functionality of our web app. 

    And now I see that your entire development staff will be unavailable until May 6th?!?!  Unacceptable!  I am quickly losing faith in the Telerik suite of components.  I am also getting more than annoyed that there are no qualified support people in the U.S.  I'm fine with working with whoever/whereever, but when we have a critical issue AND we've paid for premium support, we shouldn't have to deal with these types of delays.  Having to wait 24 hours is long enough.

    Since we've clearly demonstrated this bug I would assume that your development staff must have some idea as to what might be causing the problem.  We expect a resolution ASAP.
  6. Pavel
    Admin
    Pavel avatar
    904 posts

    Posted 04 May 2009 Link to this post

    Hi Matt,

    Please excuse us for the delay. We have replied to the support tickets regarding this issue where you can find a suggested workaround for the problem. Let us know if the provided solution is acceptable for you.

    Regards,
    Pavel
    the Telerik team

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