EditorDropDown Not Working with Track Change or Comments On

[Michael]

I'm new to Telerik. Quite liking the toolkit so far. I encountered some strange behavior I would like some help with.
I'm using Internet Explorer 11.0.19. This bug seems to only happen in that browser, and not on Firefox.

I have a RadEditor with the page load function to turn enable comments and tracking. The problem is after it is turned on, on page load, clicking on a dropdown toolbar item would not do anything, i.e. no dropdown options shown. Getting rid of the code seems to fix the problem, but I need to have the flexibility to turn off and on comments and tracking from code-behind, as I'd like to dynamically change the comments and tracking options depending on the logged in user.

The bug seems to only happen if the first thing I do after page load is click on the dropdown options. If I click on the RadEditor content pane, everything would work fine.

Other things I tried:
* Focus RadEditor on page load (Didn't work)
* Move the C# code of enabling the comments and track changes to RadEditor onload, and oninit (Didn't Work, still same problem)

WebForm2.aspx content:

<%@ Page Title="" Language="C#" MasterPageFile="~/MasterPage.Master" AutoEventWireup="true" CodeBehind="Telerik RadEditor Bug Problem Demonstration.aspx.cs" Inherits="TelerikRadEditor.WebForm2" %><br><%@ Register TagPrefix="telerik" Namespace="Telerik.Web.UI" Assembly="Telerik.Web.UI" %><br><asp:Content ID="Content1" ContentPlaceHolderID="head" runat="server"><br></asp:Content><br><asp:Content ID="Content2" ContentPlaceHolderID="ContentPlaceHolder1" runat="server"><br>    <telerik:Radeditor CssClass="RadEditorCustomCSS" runat="server" ID="RadEditor" AutoResizeHeight="true"<br>        ToolsFile="EditorRibbonBar.xml" ToolbarMode="RibbonBar" StripFormattingOptions="MsWord,ConvertWordLists" ContentFilters="DefaultFilters,PdfExportFilter"><br>        <ImageManager ViewPaths="~/fileuploads/images" UploadPaths="~/fileuploads/images" DeletePaths="~/fileuploads/images" EnableImageEditor="true" MaxUploadFileSize="26214400"/><br>        <MediaManager ViewPaths="~/fileuploads/media" UploadPaths="~/fileuploads/media" DeletePaths="~/fileuploads/media" MaxUploadFileSize="26214400"/><br>        <FlashManager ViewPaths="~/fileuploads/flash" UploadPaths="~/fileuploads/flash" DeletePaths="~/fileuploads/flash" MaxUploadFileSize="26214400"/><br>        <TemplateManager ViewPaths="~/fileuploads/templates" UploadPaths="~/fileuploads/templates" DeletePaths="~/fileuploads/templates" MaxUploadFileSize="26214400"/><br>        <DocumentManager ViewPaths="~/fileuploads/documents" UploadPaths="~/fileuploads/documents" DeletePaths="~/fileuploads/documents" MaxUploadFileSize="26214400"/><br>    </telerik:Radeditor><br></asp:Content><br><asp:Content ID="Content3" ContentPlaceHolderID="ContentPlaceHolder2" runat="server"><br></asp:Content>

C# Code-Behind:

using System;<br>using System.Collections.Generic;<br>using System.Linq;<br>using System.Web;<br>using System.Web.UI.WebControls;<br><br>using System.IO;<br>using Telerik.Web.UI;<br>using Telerik.Web.UI.Editor.Import;<br>using Telerik.Windows.Documents.Flow.FormatProviders.Docx;<br>using Telerik.Windows.Documents.Flow.Model;<br>using Telerik.Windows.Documents.Flow.Model.Styles;<br><br>　<br>namespace TelerikRadEditor<br>{<br>    public partial class WebForm2 : System.Web.UI.Page<br>    {<br>        protected void Page_Load(object sender, EventArgs e)<br>        {<br>            //Validate User<br>            //After validation, adjust the below settings accordingly...<br>            RadEditor TRE = RadEditor;<br>            String author = "aUser";<br>            String userColor = "reU0";<br><br>            //Note comments also uses the track change settings author and usercssid<br>            TRE.EnableComments = true;<br>            TRE.EnableTrackChanges = true;<br>            TRE.TrackChangesSettings.CanAcceptTrackChanges = true;<br>            TRE.TrackChangesSettings.Author = author;<br>            TRE.TrackChangesSettings.UserCssId = userColor;<br>        }<br>    }<br>}

 

 

[Michael]

Sorry for the re-post, I misused the code snippet tool for my first post.

WebForm2.aspx:

<%@ Page Title="" Language="C#" MasterPageFile="~/MasterPage.Master" AutoEventWireup="true" CodeBehind="Telerik RadEditor Bug Problem Demonstration.aspx.cs" Inherits="TelerikRadEditor.WebForm2" %>
<%@ Register TagPrefix="telerik" Namespace="Telerik.Web.UI" Assembly="Telerik.Web.UI" %>
<asp:Content ID="Content1" ContentPlaceHolderID="head" runat="server">
</asp:Content>
<asp:Content ID="Content2" ContentPlaceHolderID="ContentPlaceHolder1" runat="server">
    <telerik:Radeditor CssClass="RadEditorCustomCSS" runat="server" ID="RadEditor" AutoResizeHeight="true"
        ToolsFile="EditorRibbonBar.xml" ToolbarMode="RibbonBar" StripFormattingOptions="MsWord,ConvertWordLists" ContentFilters="DefaultFilters,PdfExportFilter">
        <ImageManager ViewPaths="~/fileuploads/images" UploadPaths="~/fileuploads/images" DeletePaths="~/fileuploads/images" EnableImageEditor="true" MaxUploadFileSize="26214400"/>
        <MediaManager ViewPaths="~/fileuploads/media" UploadPaths="~/fileuploads/media" DeletePaths="~/fileuploads/media" MaxUploadFileSize="26214400"/>
        <FlashManager ViewPaths="~/fileuploads/flash" UploadPaths="~/fileuploads/flash" DeletePaths="~/fileuploads/flash" MaxUploadFileSize="26214400"/>
        <TemplateManager ViewPaths="~/fileuploads/templates" UploadPaths="~/fileuploads/templates" DeletePaths="~/fileuploads/templates" MaxUploadFileSize="26214400"/>
        <DocumentManager ViewPaths="~/fileuploads/documents" UploadPaths="~/fileuploads/documents" DeletePaths="~/fileuploads/documents" MaxUploadFileSize="26214400"/>
    </telerik:Radeditor>
</asp:Content>
<asp:Content ID="Content3" ContentPlaceHolderID="ContentPlaceHolder2" runat="server">
</asp:Content>

C# Code-Behind:

using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Web.UI.WebControls;

using System.IO;
using Telerik.Web.UI;
using Telerik.Web.UI.Editor.Import;
using Telerik.Windows.Documents.Flow.FormatProviders.Docx;
using Telerik.Windows.Documents.Flow.Model;
using Telerik.Windows.Documents.Flow.Model.Styles;


namespace TelerikRadEditor
{
    public partial class WebForm2 : System.Web.UI.Page
    {
        protected void Page_Load(object sender, EventArgs e)
        {
            //Validate User
            //After validation, adjust the below settings accordingly...
            RadEditor TRE = RadEditor;
            String author = "aUser";
            String userColor = "reU0";

            //Note comments also uses the track change settings author and usercssid
            TRE.EnableComments = true;
            TRE.EnableTrackChanges = true;
            TRE.TrackChangesSettings.CanAcceptTrackChanges = true;
            TRE.TrackChangesSettings.Author = author;
            TRE.TrackChangesSettings.UserCssId = userColor;
        }
    }
}

 

~

[Ianko]

Hi Michael,

The same matter have been discussed in an open support ticket (ID 942881). Please, consider using only one ticketing system to get in touch, so that we could properly investigate the information provided and provide fast and proper support assistance. Further, I suggest continuing the conversation in the official ticketing system.

As for anyone else interested in the same matter, using the plain RadEditor configuration does not lead to the same beahvior. It might a result of nesting the editor in the TabStrip, or using AJAX. To determine better the situation more details have been requested.

Regards,
Ianko
Telerik